Workflow
After an injection or nerve block, patients need follow-up visits, imaging clearances, and procedure prep (fasting, medication stops, imaging reports). MedReception schedules these appointments, confirms imaging requirements, and documents prep steps on the call.
Follow-up appointment, imaging coordination, and prep requirements are all handled on one call. The patient leaves with a clear plan and does not need to call back for scheduling changes or imaging questions.
Imaging gaps are identified at the time of scheduling. If an MRI is required but not completed, your team can order it immediately and slot the follow-up appointment once imaging is available.
Patients receive a written summary of fasting requirements, medication stops, and imaging needs. No-shows and cancellations due to inadequate prep drop significantly.
Your scheduling staff receives a structured summary from the AI: 'Patient scheduled for L5-S1 radiofrequency follow-up. Prior MRI from June available. Fasting confirmed, sedation transportation arranged.' No guessing or redoing intake.
Follow-up appointments booked
Scheduled without manual staff confirmation or double-booking
Imaging requirements confirmed
Required MRI, CT, ultrasound, or X-ray identified and documented on call
Prep requirements verified
Fasting, medication stops, imaging clearance, and transportation confirmed before appointment
Patient summary emailed
Appointment time, prep checklist, and imaging requirements sent post-call
The AI captures when imaging was last done (if known) and what type. Your staff confirms with the patient's prior facility or insurer and updates the record before the follow-up appointment.
The AI does not order imaging directly, but it captures what imaging is needed and flags the request for your clinical staff to order. Your team then requests reports from the imaging facility.
The AI asks about fasting ability and medical reasons (e.g., diabetes, medication requirements). If fasting is an issue, the request is flagged for the clinician to review and decide if sedation or the procedure can proceed.
Yes. The AI asks whether the patient has a driver for procedures requiring conscious sedation. If no driver is available, the request is flagged for staff to discuss alternatives (family pickup, ride service, schedule without sedation).
The AI captures the facility name and imaging type. Your staff then requests records from that facility. The follow-up appointment is held pending imaging receipt, or a tentative date is scheduled with a note that confirmation is pending imaging arrival.
Next step
How appointments get booked on the call
Booking, rescheduling and calendar rules the receptionist applies on every call.
Next step
Workflow playbooks
Step-by-step workflows for the calls a practice actually gets.
Next step
Pain management practices
How call handling differs for pain management practices.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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