Workflow
Patients who have had interventional procedures need follow-up exams and recall. AI automatically identifies patients due for post-procedure follow-ups or repeat procedures and sends reminders; patients book follow-up appointments via text or call.
Automated, timely reminders reduce lapsed follow-ups. Patients are reminded when the timing matters most—before they forget or pain returns. You see patients at protocol intervals, not haphazardly.
Patients due for repeat procedures are proactively re-engaged. No revenue leakage from patients who forget they're due for their annual or quarterly injection.
Your team doesn't send manual recall lists or make reminder calls. The AI handles it. Staff focuses on clinical work and complex scheduling.
Post-procedure follow-ups are never missed. Your provider has planned checkpoints to assess long-term outcomes and adjust treatment if needed.
Follow-up recalls automated
Post-procedure exams and repeat procedure patients identified and reminded automatically
Text and phone booking options
Patients respond via SMS with one-tap booking or call to schedule; appointments booked instantly
Pre-visit instructions sent
Confirmation, prep instructions, and insurance verification reminders delivered automatically
Compliance tracked
Measure follow-up booking rates and identify patients at risk of lapsing
The AI reads your EHR procedure history and applies your follow-up protocols. For example, if your standard protocol is "2-week post-injection follow-up," the system identifies all patients who had an injection 10-14 days ago and reminds them. You set the timing rules; the system executes them.
Yes. When a patient responds to a follow-up reminder, the AI can ask a brief check-in: "How has your pain level changed since your injection?" or "Have you had any new symptoms?" Responses are logged and tagged for the provider to review before the follow-up appointment.
You can set a second reminder (e.g., 3 days later) or a follow-up call from staff. Patients who ignore both can be flagged as lapsed so your team can intervene clinically.
Yes. The system can track patients due for annual epidurals, quarterly SI joint injections, or any recurring procedure. Reminders go out at the interval you set, and patients can book the consultation or procedure appointment directly.
Yes. The system can send different message templates for post-injection follow-ups vs. recall for repeat procedures. You set the language and timing per procedure type.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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