Workflow
A consultation call from a new pain patient or referral is a conversion opportunity. If your front desk is too busy or can't answer immediately, that call becomes a no-show or goes to a competitor. An AI receptionist answers every consult call, qualifies the patient, and books the procedure slot—converting inquiry into appointment.
A caller with acute pain wants resolution now. An unanswered phone sends them to the next pain clinic. An AI receptionist who answers and books within minutes converts that lead into your schedule.
Your clinical staff spends less time on phone tag and scheduling logistics. The AI books qualified patients directly, freeing your team to focus on chart prep, prior auth, and clinical intake.
The AI asks insurance questions on the call and can check basic eligibility. Patients who know upfront that their insurance is accepted are more likely to keep the appointment.
The AI captures pain location, type, duration, and prior treatments on the call and returns them as a structured summary for your team to review and file. Your provider opens the chart with clinical context already in place, reducing intake time and improving first-visit efficiency.
Patients who book on the call and receive immediate confirmation text/email are more likely to attend. No follow-up scheduling call needed; no confusion about date/time.
Every consult call answered
Live response for new consultations, referrals, and procedure interest inquiries
Appointments booked instantly
Live schedule checked and procedure slots confirmed without staff delay
Insurance questions asked
Basic eligibility and coverage captured on first call to reduce surprises
Clinical context captured
Pain location, type, prior treatment, and medication history logged for provider prep
Appointment details synced to your practice management system
Patient name, DOB, phone, and appointment confirmation written directly; clinical summary returned for staff review and filing
Yes. The AI can ask screening questions (pain location, prior imaging, specific procedures they're interested in) and determine general suitability. Complex clinical decisions are escalated to your clinical staff, but basic qualification happens on the call.
The AI captures insurance details on the call and flags any known prior auth requirements. The appointment is booked provisionally, and your insurance team handles prior auth separately. The patient is notified that appointment confirmation depends on auth clearance.
The AI checks live availability and offers the next available options. If none are acceptable, it escalates to your clinical staff who may be able to squeeze in a high-priority case or offer a waitlist position.
Yes. After booking, the AI can send SMS or email with appointment confirmation, pre-visit instructions, directions, parking info, required documents, and a link to your intake form or patient portal.
The AI asks about pain location, prior treatments, and any procedure preferences mentioned by the referral source. This is logged as a structured summary for your provider to review and confirm at the consult.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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