Workflow

Distinguish post-procedure emergencies from routine calls—escalate critical cases to clinicians instantly

Interventional pain practices receive calls about post-procedure pain, medication side effects, and infection concerns mixed in with scheduling and refill requests. An AI receptionist learns your practice's emergency protocols and routes urgent calls to available clinicians in seconds while booking routine calls into your schedule.

AI recognizes symptoms of post-procedure complications: fever, severe swelling, chest pain, neurological changes, uncontrolled bleeding
Immediately escalate urgent calls to on-call clinician, clinic nurse, or emergency number based on your protocol
Routine calls (scheduling, refills, consultation inquiries) are handled and booked without clinician interruption
Every escalated call is logged with full context—symptoms, onset, medication history—so the clinician knows the patient before answering
After-hours escalations reach your on-call team or voicemail system, never disappear into a queue
AI learns practice-specific urgency flags from your existing protocols and staff feedback

How it pays back

Life-threatening cases reach clinicians in seconds

Post-procedure infections, severe allergic reactions, and complications bypass triage queues and go directly to available staff.

Fewer false alarms for staff

The AI distinguishes expected post-procedure soreness and swelling from true emergencies, reducing unnecessary clinician callbacks on routine pain calls.

Staff no longer screened by voicemail

Urgent callers never reach a voicemail system. They speak to the AI, get escalated in real time, and reach the clinician while their symptoms are acute.

Better documentation of emergency context

Every escalated call is timestamped with the patient's exact symptoms and timeline, giving clinicians full context before they pick up the phone.

Urgent calls routed immediately

Post-procedure emergencies escalated to clinicians without triage delay

Symptoms captured and logged

Fever, onset time, medication history, and patient context available to clinician before call connection

Routine calls handled independently

Scheduling, refill requests, and follow-up inquiries booked without clinician involvement

After-hours escalations never missed

Emergency calls reach on-call staff or designated escalation number every night and weekend

Frequently asked questions

How does the AI know if a call is truly urgent?

The AI is configured with your practice's medical protocols. It asks about onset, severity, fever, swelling, discharge, bleeding, breathing changes, and other flags you define. If any combination matches your urgent criteria, the call is immediately escalated.

What if a patient minimizes their symptoms—but they're actually in trouble?

The AI is trained to probe for concerning details: fever, inability to move a limb, numbness, tingling, chest pressure, shortness of breath, or nausea. If the patient reports any of these, escalation happens immediately, regardless of their initial tone.

Can the AI route urgent calls to different staff members based on the type of procedure?

Yes. You can set protocol rules so that post-lumbar-puncture calls escalate to your spine specialist, cervical-procedure calls go to another clinician, and so on. The AI learns these routing rules from your configuration.

What happens after-hours when the clinician does not answer?

The AI escalates to your designated on-call number, emergency line, or backup contact. If no one picks up, you can choose to leave a voicemail, send a text alert to staff, or direct the patient to an emergency room.

Does urgent call escalation require my EMR to be integrated?

No. Call escalation is independent of your EMR. However, integration with your EMR allows appointment details and patient context to appear on the clinician's screen when they take the escalated call.