Workflow

Capture imaging history, prior treatments, and pain trajectory on the intake call—then deliver a structured summary to your team

New pain patients call with complex histories: prior imaging, failed treatments, imaging that needs review. Your intake form can't capture this detail. Let the AI ask about imaging location, prior procedures, and MRI/CT findings on the phone—then deliver a structured summary to your clinical team for review and filing.

AI asks about pain onset, location, prior imaging (MRI, CT, X-ray, ultrasound), and dates
Captures prior procedures or injections, physical therapy, or medications the patient has tried
Records patient description of imaging findings ('Degenerative disk at L4-L5', 'Tear in the labrum')
Appointment and intake summary delivered to your EMR with patient demographics and chief complaint
Clinical team receives a clean summary; staff review and file imaging notes and structured chief complaint
Saves provider time by organizing imaging and treatment history before the first visit

How it pays back

Rich pain history captured before the first visit

Your provider opens the chart and sees imaging dates, procedure history, and prior treatment attempts. No time wasted asking 'When did you first have that MRI?'

Imaging location and findings documented

Patients often remember their imaging findings even if they don't have the report. The AI captures their description, giving your team a quick reference for the first visit and helping triage imaging review requests.

Prior treatments and failed interventions on record

Your provider sees that the patient has already tried physical therapy, two prior injections, or specific medications. This informs treatment planning and prevents repeat failed attempts.

Appointment scheduled with context

When the appointment syncs to your calendar and EMR, your clinical and front desk staff know what kind of patient is arriving and what imaging or records may need to be requested.

Imaging history captured on intake call

Dates, modalities, and patient-reported findings recorded for clinical review

Prior procedures documented

Injections, physical therapy, medications, and other prior treatments logged in intake summary

Chief complaint structured for the chart

Staff receive a narrative summary ready to file; clinical assessment remains with provider

EMR demographics synced automatically

Patient name, date of birth, phone, and appointment details written directly to your system

Frequently asked questions

What if a new patient doesn't have imaging or has never had any prior procedures?

That's fine. The AI will ask and note that there is no prior imaging. This is still valuable information for your provider. The patient may be a candidate for diagnostic imaging as part of the initial evaluation.

Does the AI interpret imaging findings or make diagnostic recommendations?

No. The AI captures what the patient remembers or has been told about their imaging ('The radiologist said I have a bulging disk'). Clinical interpretation is the job of your provider and radiologist. The AI just records the patient's description for reference.

Can patients upload imaging files on the call?

Not during the call, but the AI can direct them to a secure patient portal where they can upload images or reports after the call. Your clinical team reviews uploaded files before the appointment.

How do you handle patient privacy for imaging history?

All imaging information is captured on a HIPAA-encrypted call and stored securely. The patient's description of their imaging is part of their intake summary—treat it like any other clinical note in your chart.

What if a patient's prior imaging is outdated and needs to be repeated?

Your clinical team makes that call based on the patient's current presentation and the age of prior imaging. The intake summary flags imaging dates, making it easy for your team to identify which studies need to be repeated.