Workflow
Imaging centers often receive referrals without complete insurance or prior authorization information. AI receptionists ask screening questions on the call, capture details, and return a structured intake summary for your staff to file and verify.
Your staff no longer calls patients back to ask for insurance card details. The AI captures this during the initial call, and your team reviews it before the appointment.
The AI asks whether auth is needed, whether it's in progress, and captures the auth number if available. Your staff sees this summary and can follow up on missing auth without delaying the appointment.
Metallic implants, pregnancy, renal function, allergy status, and claustrophobia are all screened during intake. If a safety flag is raised, your team is alerted before the patient is scheduled.
Name, date of birth, phone, and contact method are written to your EMR and linked to the appointment. Your staff completes the chart with the captured intake summary.
Insurance captured on call
Returned as a structured summary for staff review and filing
Safety screening automated
Contraindications flagged and included in intake summary for clinician review
Prior auth status logged
Auth number, status, and required action captured and returned to staff
New patient records created in EMR
Demographics and phone number written automatically; staff completes chart with intake summary
No. Insurance details are captured during the call and returned as part of a structured intake summary for your staff to review and file. Your team handles the entry to ensure accuracy and compliance.
Yes. MRI screening questions differ from CT or ultrasound. The AI can be configured to ask the right questions based on the modality ordered by the referring physician.
The AI notes this in the intake summary and flags it for your staff. Your team can send a quick SMS or email to the patient asking them to provide it before the appointment.
Yes. The AI can ask if they have a referral order, capture their information, and note that a referral from their physician is needed. Your staff can follow up with the referring provider.
Yes. All patient data captured on the call is encrypted and stored securely. The structured summary is returned to your staff in a HIPAA-aligned format. No data is shared outside your organization without authorization.
Workflow
Patient intake
Capture insurance, history, and screening details on every call as a structured summary for staff.
Workflow
New patient scheduling
Book imaging appointments and create patient records in your EMR in one call.
Next step
AI receptionist workflows
Step-by-step workflows for the calls a practice actually gets.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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