Workflow
Referrals from PCPs and orthopedic surgeons arrive after hours, evenings, and weekends. An AI receptionist captures referring provider details, clinical notes, and insurance status—then books the first available consultation slot and notifies your scheduler.
Orthopedic surgeons and primary care physicians refer patients during business hours and after. An AI that answers after-hours calls ensures every referral is documented, booked, and tracked—not dropped into voicemail or lost to a competing practice.
Your scheduler and clinicians see a complete referral note—provider name, clinical indication, imaging description—the moment the appointment books. No callbacks needed to gather context; your team is ready for the visit.
The AI captures insurance information and authorization requirements on the call. Your staff can verify coverage before the patient arrives, reducing pre-visit denials and last-minute rework.
Referring doctors appreciate fast, professional handling of referrals. The AI books appointments promptly and your team follows up with confirmation to the referring practice—building trust and repeat referral volume.
After-hours referrals captured
Calls from PCPs, orthopedic surgeons, and other specialists answered day and night
Referral source documented
Provider name, specialty, clinical indication, and contact info recorded for tracking
Insurance information collected on intake
Authorization requirements noted and handed to staff before first visit
Appointment booked to EHR
New patient bookings and demographics write to your EMR; referral details delivered as structured summary
Yes. If your practice has a referring provider preference (e.g., "Dr. Smith handles spine cases"), the AI can prioritize that provider's schedule or route the referral to a clinical team for triage and placement.
The AI captures all details on the initial call. Your staff receives a complete summary, including the referring provider's contact info, so your clinical team can call back with updates, confirmation, or questions.
The AI captures insurance information and asks basic authorization questions during the call. Your staff uses this summary to verify coverage with the insurance company or prior-auth portal before the patient arrives.
The AI captures the patient's description of prior imaging (MRI, CT, X-ray dates and results) during the call and returns this in the structured summary. Your staff can then request imaging files from the referring practice or patient's previous provider.
Hub
After-hours call handling
24/7 coverage for after-hours, evening, and weekend calls.
Specialty
AI receptionist for pain management practices
Full overview of AI reception for pain management and interventional cases.
Hub
Patient intake
Structured capture of referral source, clinical history, and insurance details.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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