Interventional Pain

Stop losing procedure slots to unanswered cancellations and reschedule requests after hours

Pain patients call to cancel or reschedule procedures outside your office hours. Without an answering service, those calls go to voicemail, your schedule stays blocked, and no one knows the slot is available. MedReception's AI receptionist captures every cancellation and reschedule request 24/7, sends structured summaries to your EMR, and alerts staff to freed-up procedure slots so you can fill them or adjust your day.

Answer cancellation and reschedule calls 24/7 so no procedure slot stays locked by voicemail
Capture patient name, procedure date, reason for change, and new availability on the call
Route urgent reschedules (pain flare, new imaging) to on-call provider for same-day rebooking
Let front desk start the day with a clear picture of open slots and patients ready to confirm
Multilingual answering so Spanish-speaking patients reach you after hours without barriers

How it pays back

Reclaim Blocked Procedure Time

Cancellations captured after hours mean your team arrives to a structured summary of which slots are open and which patients need to be called back. Staff can then update your schedule and identify which referrals can fill the gap. No more discovering at 8 a.m. that a procedure slot was free since 10 p.m.

Reduce No-Shows by Offering Flexibility

Patients who can reschedule themselves after hours are more likely to show up at their new time. MedReception handles the request and captures it in a structured summary for your team to review and confirm the next morning. Fewer cancellations the day of the procedure.

Capture Rescheduling Preferences Without Gaps

Whether a patient wants to move their appointment, reschedule to a different provider, or cancel and rebook later, MedReception records their preference and patient contact details. Your staff have a structured summary to work from, not a fragmented voicemail chain.

Custom-Built for Your Workflow

MedReception is built per client, not a plug-and-play template. Your cancellation rules, reschedule windows, and provider availability are set up to match your practice. If your rules change, we optimize at no extra cost, for life.

Every cancellation and reschedule captured

Day or night, no missed calls to voicemail

Structured intake ready for your team

Reason for change, new availability, and patient contact details

Staff review and act on summaries the next morning

No manual data entry; your team decides the final booking

13+ EMR integrations

Including athenahealth, eClinicalWorks, Elation, Tebra, ModMed, and others

Frequently asked questions

How does MedReception know which calls are cancellations vs. reschedules vs. new patient inquiries?

You set the routing rules during setup. Callers are prompted: 'Are you calling to cancel, reschedule, or inquire about a new appointment?' Their choice routes them to the right workflow. MedReception captures the intent and details so your staff know exactly what action to take.

Does the AI update my schedule automatically, or does staff have to enter it manually?

MedReception captures the patient's cancellation or reschedule request on the call and sends a structured summary to your team. Your staff review the details the next morning and enter the final booking into your EHR. This keeps your team in control of all schedule changes while eliminating voicemail delays.

What if a patient calls to reschedule but wants a provider who is fully booked?

MedReception captures the patient's preferred date, time, and provider, and flags the request for your staff. Your team reviews it the next morning and either finds an alternative slot, adds the patient to a waitlist, or contacts the patient to discuss options. The AI doesn't make clinical or scheduling decisions; it routes and escalates.

Can MedReception handle cancellations for multiple providers or locations?

Yes. If you have multiple providers or locations, MedReception can route cancellation calls to the right provider's schedule or location based on the patient's current appointment. Your EMR integrations stay unified, so one system sees all changes.

What if we need to change our cancellation policy or reschedule rules?

MedReception is custom-built for your practice and includes free lifetime edits and optimization. If your policies change, contact your onboarding team and we update the AI's rules at no extra cost. You're not locked into a template.