Workflow
Primary care and imaging centers refer interventional pain patients outside business hours. Without 24/7 answering, referrals land in voicemail or go to competitors. Capture referral details, patient history, and imaging on the call — staff wake to a ready queue.
A referring provider calls at 6 PM and gets a live voice — not voicemail. Their referral is captured immediately. The next morning, your team calls them back with an appointment offer before they call anyone else.
Capture the referring provider's contact, case details, and urgency so your team can triage appropriately. No lost messages in email or buried in voicemail.
AI recognizes emergency pain language and alerts your on-call provider or urgent protocol immediately. Critical cases get callback within your service window, not next business day.
Referral details are captured and structured: referring provider, imaging results, diagnosis impression. Your authorization team arrives to a ready summary and can initiate PA requests before the patient's first appointment.
New patient record created
Patient name, DOB, phone, and referral source sync to your EHR on the call
Urgent cases escalated immediately
On-call provider alert triggered for emergency pain language or critical imaging findings
Structured referral summary
Referring provider name, specialty, imaging details, and clinical impression ready for your intake team
When a caller identifies as a healthcare provider (using words like 'referring,' 'provider,' 'imaging center'), the AI routes them through a referral intake flow. It asks for their name, specialty, patient name, imaging findings, and clinical reason. Existing patients calling for appointments follow a different flow.
The AI answers and captures all details in real time. It creates a new patient record in your EHR with patient name, DOB, phone, and referral source. On-call provider gets an alert if the case meets your emergency criteria.
This workflow is specifically for phone referrals. Fax and EHR messages still go to your normal fax queue and inbox. The AI ensures phone referrals are never missed or delayed by voicemail.
Yes. The AI asks about symptoms and urgency on the call. Language like 'severe,' 'emergency,' 'cauda equina,' 'acute,' or 'imaging shows compression' triggers immediate escalation. Routine 'please evaluate' cases go to normal scheduling queue.
The AI captures the full call as a structured summary: provider name, clinical impression, imaging findings, medications, allergies, prior treatment. The summary is returned to your team as a structured, EMR-pasteable note for your intake team to review and file, or for your physician to review before calling back.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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