Workflow
Interventional pain referrals come from primary care, orthopedics, and neurology. AI captures referral source, books consults, and logs referral data so you know which practices drive your volume.
Referred patients are triaged, assessed for appropriateness, and booked during the initial call. Your intake coordinator spends less time on phone tag and more time on actual evaluations.
Referring physician, practice name, and clinical details are captured on the call and returned as a structured summary for your team to review and file. You can track which orthopedic groups, neurology practices, and primary care offices refer the most patients.
Your practice is responsive and professional from the first call. Referrals are booked and confirmed within minutes; consultation results and follow-up recommendations are sent back to the referring physician on schedule.
Referral calls are answered immediately, even after hours. Referring practices know their patients will be scheduled quickly, so they feel confident sending complex cases to you.
Every referral call answered
No voicemail dead ends; referred patients are triaged and booked on the first contact
Referral source logged for tracking
Referring physician, practice, and clinical indication are captured and available for your team to file
Consultation booked during initial call
Referred patients are assessed for appropriateness and scheduled without callback
You configure the AI with your provider specialties (e.g., 'cervical spine' for one provider, 'lumbar and sacral' for another). The AI asks about the pain location and clinical indication and routes to the appropriate provider's schedule.
Referring physician name and practice, patient pain diagnosis, imaging findings, prior treatments, current medications, and any specific requests from the referring practice. This information is captured on the call and returned as a structured summary for your team to review and file.
Yes. After booking, the AI can be configured to automatically fax or email the referring practice with the confirmed consultation date and pre-operative instructions, ensuring the referring practice has the booking confirmation immediately.
Referral source (practice name, physician, phone, fax) is logged in your EMR and practice management system. You can run reports to see which referring practices send the most patients and track quality and follow-up consistency.
The AI can flag this during the intake call. Your scheduler can follow up with the patient and referring practice to confirm imaging is available before the consultation date, or order imaging through your practice if needed.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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