Workflow
Referring physicians and patients calling after hours for pain management consultations don't reach voicemail. Our AI books consultation appointments, captures referral source, and briefs your team at start of business.
Physicians calling to refer pain patients reach a live conversation immediately. The practice name, specialty, and referring provider are logged so you can nurture referral relationships and track volume.
Referral calls result in scheduled appointments. Patients don't have to wait for a callback to confirm their first visit, so show rates are higher.
Complex cases or patients in acute pain are escalated to your on-call clinician during nights and weekends. Urgent consultations can be triaged or scheduled for emergency evaluation.
Every referral call is logged with source, patient info, and booking status. Your team can measure referral volume and conversion without manual tracking.
Referral calls answered outside office hours
Referring physicians and patients can book consultations at any time
Referral source and provider logged automatically
Track which practices and providers send patients to you
Urgent escalation enabled
Complex cases routed to on-call provider for after-hours triage
Appointment booked and synced to EMR
Consultation is on your schedule before business hours start
The AI asks the caller to identify themselves and the reason for the call. If it's a provider referral, the AI captures their practice name, specialty, and the patient's pain complaint. If it's a patient, it collects contact info and chief complaint.
The AI identifies urgency indicators (acute pain, post-operative complications, loss of function) and either books the patient into an urgent slot or escalates to your on-call provider for triage guidance.
Yes. All calls are recorded, and referral details are captured in a structured summary. Your staff review the log at start of business and file referral source information for billing and relationship tracking.
The AI captures insurance information during the call. Your staff verify benefits and pre-authorization requirements the next morning before the patient's first appointment.
A daily morning report lists all referrals booked during off-hours, including referring provider, patient name, pain type, and scheduled appointment time. Staff review and confirm pre-op or pre-auth needs.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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