Workflow
Interventional pain clinics receive referrals from primary care, orthopedics, and sports medicine. AI reception qualifies these referrals in real-time, verifies insurance, and books new patient slots—converting referrals to confirmed appointments immediately.
AI captures insurance info and returns a structured summary for staff to verify coverage for interventional procedures. Reduces surprise claim denials and authorization delays.
AI asks about pain location, duration, prior treatments, imaging (MRI, X-ray, ultrasound) status, and clinical urgency. Flags incomplete workups for staff follow-up.
No scheduler back-and-forth. AI pulls open new patient slots and offers them to the caller in real-time. Patients book or are placed on urgent waitlist immediately.
Referral source, diagnosis, and disposition are logged for compliance, referrer satisfaction tracking, and practice growth analytics.
Insurance verification captured
Structured summary of coverage details for staff review, no delay to patient scheduling
New patient appointments booked same call
Referrals converted to confirmed slots without scheduler involvement
Referral data structured and logged
Diagnosis, imaging status, and urgency flagged for clinical and administrative tracking
Patient record created on intake
Demographics, referral source, and appointment written to EMR immediately
The AI captures insurance information and procedure type on the call. A structured summary is returned for your staff to verify coverage based on your payor mix and prior auth requirements.
The AI notes the imaging status and date. If imaging is too old or missing, the system flags it for staff so they can coordinate with referring provider or order new images before the procedure.
AI asks about pain severity and functional impact. High-urgency referrals are flagged and offered the soonest available slot, or placed on an urgent waitlist for same-week scheduling.
Referring provider name, specialty, clinic, and contact info are captured. This is logged for referral tracking, thank-you communications, and relationship management.
Patient demographics and appointment date/time write to your EMR immediately. Insurance information and clinical summary are provided as a structured EMR-pasteable summary for staff to review and file.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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