Growth
Interventional pain clinics receive referrals from primary care, orthopedics, and neurology. MedReception books new patients, captures the referring provider's information, and writes appointment and patient demographics (name, DOB, phone) to your EMR—so your team can focus on provider relations and pre-procedure prep.
Referrals that arrive after hours or during high-volume times are answered by the AI. New patients get immediate availability, appointment confirmation, and a structured intake summary. Your team doesn't miss referrals because the phone was busy—the AI handles the booking and your team manages the relationship.
The system asks callers to identify their referring provider and stores that information. Your front desk can quickly see where the referral came from and follow up with the provider to confirm the patient is scheduled, thank them, and report on outcomes—building stronger referral relationships.
A new patient record is created in your EMR with the appointment date, time, phone number, and date of birth. Medical history, allergies, and medications are captured in a structured summary for your clinical staff to review and add to the chart before the appointment. No manual data entry required.
By answering referral calls immediately and booking appointments without friction, you increase the likelihood that referred patients actually schedule and arrive. Providers appreciate fast confirmation; patients appreciate immediate availability.
Referral calls answered immediately
Day or night, new patient referrals are booked without delay or voicemail
Referring provider tracked
Source of every referral captured and stored for provider relations and outcome reporting
New patient EMR record created
Appointments and patient demographics (name, DOB, phone) written directly to your chart
Intake summary returned
Medical history, allergies, medications, and imaging details captured for clinical staff review
Yes. The system looks up the caller in your EMR by name and date of birth. If they're an existing patient, the system recognizes them and asks if they need a follow-up appointment or a second opinion for a different condition. If they're new to the practice, a new patient record is created.
The system captures the referring provider's name, specialty (if mentioned), and the patient's explanation of why they were referred. This is stored in the appointment notes and accessible to your team. Your staff can use this to follow up with the provider or generate referral source reports.
The AI asks questions about the patient's condition—location of pain, type of pain, duration—and uses that context to understand which interventional procedure is likely appropriate. The system then confirms the appointment type and notes are added for your clinical team to review before the patient arrives.
The system captures imaging information the patient mentions on the call (MRI findings, X-ray results, etc.) as part of the structured intake summary. Your clinical staff reviews this summary and adds relevant imaging details to the patient's chart before the appointment.
Yes. Referral source is captured in your scheduling and EMR system. Your team can run reports to see which providers send the most patients, which procedures are most commonly referred, and follow up accordingly to build those relationships.
Core Workflow
Patient intake
New patient intake for referrals requires capturing medical history, procedure indication, and referring provider details.
Integration Hub
EMR and EHR integrations
Appointment and patient demographics are written to your EMR; existing patient lookup reads from your chart; intake summaries are returned for clinical staff review and filing.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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