Workflow
New pain patients call to schedule consultations but get stuck in appointment requests and callback loops. An AI receptionist captures intake, confirms insurance, and books the slot immediately—so your schedule fills and patients confirm their arrival.
The AI answers, collects intake, and books the appointment in one call. No more back-and-forth tag—your schedule is confirmed and the patient gets instant confirmation.
New patient record created with appointment, demographics, and a structured intake summary for your clinical staff to review before the patient walks in.
Patients receive instant confirmation and reminder SMS/email. They have the appointment locked in, and your clinic has their verified contact information.
The AI collects insurance details (member ID, plan, group number) and returns them as a pasteable summary so your staff can verify coverage and discuss cost expectations before the visit.
New patient calls booked into available slots
Real-time availability check and instant confirmation
Appointment written to EMR immediately
Staff sees new patient record with intake data before arrival
Confirmation SMS and email sent to patient
Reminder the day before reduces no-shows
Insurance details captured and verified
Member ID, plan, and coverage details returned to staff for review
Yes, if your schedule has open slots. The AI checks real-time availability and books urgent pain patients into available consultation or procedure time slots. If nothing is available same-day, the AI books the next available slot and confirms.
The AI shows available times and providers during the call and books the patient's preferred option if available. If their preference is full, the AI offers alternatives and lets the patient decide.
The AI confirms the appointment verbally during the call. The patient then receives an SMS and email confirmation with date, time, location, parking info, and any prep instructions (e.g., 'bring insurance card', 'arrive 10 minutes early').
Yes. The patient receives an SMS or email reminder the day before the appointment and optionally a reminder 2 hours before. Reminders include the option to confirm or reschedule.
Name, date of birth, phone, email, emergency contact, insurance information, pain history, prior treatments, current medications, allergies, and reason for visit. Demographics and appointment details are written to your EMR; intake details are returned as a structured summary for your staff to review and file.
Yes. The AI collects Medicaid or Medicare information just like any insurance plan. Member ID and plan details are captured so your staff can verify benefits before the visit.
Feature
Patient intake
Comprehensive intake data capture during new patient phone call.
Specialty
AI receptionist for pain management practices
Specialty-configured AI receptionist for pain clinics.
Business Impact
The cost of missed calls
Why missed new patient calls directly impact clinic revenue and growth.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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