Workflow
A pain consultation without the scan is a conversation rather than an assessment. An AI receptionist asks every new referral what imaging exists, when and where it was done and who holds it, so your staff can start the records request on the day the appointment is booked.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Because the imaging question is asked during the first call rather than at check-in, your staff have the whole interval before the appointment to obtain the study. Requests that take two weeks stop being discovered with two days left.
If a new referral has never been scanned, that is recorded explicitly. Your staff can arrange imaging before the visit so the clinician can proceed, instead of a consultation being spent deciding to order a scan.
The referring provider and the clinical question they sent are captured on the call, which is usually the difference between a records request that lands and one that goes to whichever office the patient half-remembers.
Prior surgery at the same level, anticoagulation, severe cardiac disease or a past adverse reaction to anaesthetic are documented at intake and flagged, so your clinician can adjust planning and risk counselling before the visit rather than during it.
Complete surgical and imaging history captured at intake
Prior procedures, MRI/CT findings, and specialist notes documented
Comorbidities and medication allergies flagged
Cardiac, anticoagulation, and anesthetic risks identified upfront
Referring provider context linked to intake
Clinical question and prior specialist assessments included
Imaging gaps identified before first visit
Staff arrange missing scans so clinician can proceed with diagnosis
Whether an MRI, CT or X-ray has been done, roughly when, where it was performed, what the patient understands the findings to be, and whether they hold a copy, a disc or a report themselves.
Yes, because the useful part is that the study exists and where it lives. The uncertainty is captured, and your staff contact the referring provider or primary care office for the report rather than relying on the patient's recollection.
Each new patient summary carries the imaging and records section, including anything marked as not available. Worked as a list, it shows the appointments in the coming weeks whose records have not yet arrived.
Your staff. The call captures what exists and who holds it and returns that in the summary; requesting, receiving and filing outside records stays with your team and your release-of-information process.
The AI books based on availability and urgency. Where your practice requires imaging to be on file first, that is one of the scheduling conditions your staff confirm, and the flag in the summary is what tells them to check.
Next step
New patient scheduling
How a first-time caller becomes a booked appointment on one call.
Next step
AI receptionist workflows
Step-by-step workflows for the calls a practice actually gets.
Next step
AI receptionist for pain management practices
How call handling differs for pain management practices.
Related
Capturing New Patient Consultations in Interventional Pain
New patient calls to interventional pain practices often require detailed history and insurance info before scheduling.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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