Workflow
New patient calls to interventional pain practices often require detailed history and insurance info before scheduling. AI captures and books new patients directly to your EMR, eliminating callback delays.
Instead of a voicemail loop and callback delay, new patients provide their full history—pain onset, prior treatments, medications, allergies—during the initial call. Appointment is confirmed and demographics are written to the EMR immediately.
AI captures insurance carrier, member ID, and group number; returns a summary for staff to verify before filing. No need for a separate insurance verification call.
Name, date of birth, phone, address, and appointment details are written to ModMed Pain, AdvancedMD, Athena, and other named EMR integrations on the call. New patient record is ready for clinician review before the first appointment.
Patients who book and confirm on the call are more likely to attend. Confirmation happens in real time, not via text reminder days later.
AI can route patients to the appropriate provider or schedule type (interventional procedures, pain psychology, physical therapy, medical management) based on their history and goals.
New patient records created on the call
Demographics and appointment details written to EMR; no manual chart creation required
Insurance information captured and summarized
Member ID, group number, and carrier returned for staff verification before filing
Appointments confirmed immediately
Patient hears their scheduled time and location during the call, reducing no-show risk
Referral routing configured
New patients are routed to the correct provider or schedule type based on their condition and treatment goals
Yes. Name, date of birth, phone number, address, and appointment details are captured and written to ModMed Pain, AdvancedMD, Athena, and other named EMR integrations. The new patient record is ready before the first appointment.
The AI can ask for ID information during the call; however, the ID itself is not written to the EMR. Instead, that request and the patient's response are returned as part of the call summary for your staff to verify and manually enter if needed.
The AI captures the insurance information provided by the patient and returns it as a summary. Your staff can then verify coverage, co-pays, and authorization requirements using your standard insurance verification process.
Yes. The intake can route patients to interventional specialists, physiatrists, pain psychologists, or physical therapists based on their history, prior treatments, and goals. This ensures the right patient reaches the right provider.
The AI connects to your live EMR calendar, checks availability in real time, and confirms only open slots. Double-booking is prevented by the direct EMR sync.
Workflow
New patient scheduling
Capture new patient intake and book appointments directly to your EMR without callback delays.
Next step
AI receptionist for pain management practices
How call handling differs for pain management practices.
Next step
AI receptionist workflows
Step-by-step workflows for the calls a practice actually gets.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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