Workflow
New patients calling for pain consultations need brief intake—chief complaint, pain history, prior imaging, and medication list—then immediate appointment booking. MedReception AI captures intake, checks your calendar, books the appointment, and returns a structured summary for your staff to review.
No callbacks, no 'we'll confirm with your doctor.' The AI checks availability, books the appointment, and confirms on the spot.
Intake summary includes chief complaint, pain history, prior imaging, and medications. Your provider knows what to prepare for.
New patient record and appointment are created in your EMR. No manual data entry or duplicate records.
If prior imaging is missing, your intake coordinator knows before the appointment and can order MRI or ultrasound for the same visit.
New patient appointments booked live
Calendar checked and appointment confirmed without callback
Intake summary structured and ready for review
Chief complaint, pain history, medications, and imaging captured in one call
Appointment and demographics booked to EMR
New patient record and appointment created in your system
Appointment confirmation sent automatically
Email or SMS with date, time, location, and pre-visit instructions
The AI can offer the next available opening and add the patient to a waitlist. It can also ask whether the patient prefers a specific provider or time of day. Your team reviews cancellations and callbacks the patient if an earlier slot opens.
Yes. The AI asks for insurance company name, member ID, and group number. That information is captured and returned in the intake summary. Your billing team reviews it for verification and pre-authorization.
Your intake summary includes imaging history. If an MRI or ultrasound is needed, your staff can contact the patient or order it directly. MedReception captures the need so nothing falls through the cracks.
If your EMR is integrated, the AI looks up the caller by phone number. If there's no match, it's a new patient. If your EMR isn't integrated, the AI asks whether they've been to your practice before.
Yes. It can ask provider preference and check that provider's calendar, or offer alternatives if the preferred provider is unavailable.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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