Workflow
Before you hand the new patient line to an AI receptionist, you want to know exactly what your patients will be asked. Here is the intake question set for an interventional pain call, the order the blocks run in, and what happens to an answer the patient is not sure about.
Every new patient hears the same blocks in the same order, and the structured summary shows which questions were asked and how the patient answered. What happens on the call is something you can read afterwards rather than infer.
The clinical questions run before the administrative ones, so if a call ends early the part your provider needs is the part you already have. Insurance and plan details come last.
Patients describing severe uncontrolled pain, critical findings on recent imaging, or treatments that have already failed are flagged in the summary for nurse review rather than filed alongside everything else.
The question set ends in a booking, not in a promise to call back with availability. The patient hangs up knowing the date and time.
Intake completed on first call
Pain history, medications, allergies, and insurance captured without callback
Structured summaries generated
Clinical staff review pre-formatted intake before first visit
New patient demographics and appointments booked
Appointment and contact info written directly to EMR
Insurance information captured
Coverage details returned in summary for staff verification and follow-up
It identifies the practice, establishes that the caller is a new patient rather than an existing one, and explains that it is going to ask about the pain and the patient's history before booking. The opening is part of the configured script, so the exact wording is yours.
Pain first (level, location, duration, onset, effect on daily function), then history (prior treatments and their results, prior procedures, current medications, allergies), then insurance and plan details, then the booking. Clinical content is captured before administrative content.
There is no fixed count. The blocks branch on the answers, so a patient with one prior injection and a short medication list is asked less than a patient with a decade of prior interventions. The blocks themselves are the same on every call.
Yes. The question set is configured to your protocols rather than shipped fixed, so wording, order, and which blocks run can be changed to match how your practice already takes a new pain history.
It is recorded as given, including the uncertainty, rather than resolved on the call. The structured summary shows what the patient said and what remains open, so your staff can follow up on the specific gap instead of re-asking the whole block.
Process
Patient intake
Structured new patient intake capture: pain history, medications, insurance, and clinical flags.
Product
AI medical receptionist
General new patient intake capabilities across all specialties; pain clinics configured with pain-specific questions.
Next step
AI receptionist for pain management practices
How call handling differs for pain management practices.
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