Workflow
New pain patients call with complex histories—prior treatments, medication lists, imaging results, insurance questions. An AI receptionist captures structured intake on the call, returns it as a summary for staff review, and books the initial consultation without callback.
Your provider walks into the room with a complete, pre-reviewed pain history captured on the intake call. No time spent re-asking questions the patient already answered.
Coverage and authorization questions are captured on the intake call and returned to your staff as part of the structured summary. Your team verifies benefits and prior authorization requirements before the patient arrives.
Patients describing severe uncontrolled pain, recent imaging showing critical findings, or failed prior treatments are flagged for nurse review. Urgent cases get priority scheduling.
All new patient intake happens on the first call. No 'we'll call you back with appointment availability'—the patient is booked and knows when to arrive.
Intake completed on first call
Pain history, medications, allergies, and insurance captured without callback
Structured summaries generated
Clinical staff review pre-formatted intake before first visit
New patient demographics and appointments booked
Appointment and contact info written directly to EMR
Insurance information captured
Coverage details returned in summary for staff verification and follow-up
Current pain level (0-10 scale), location, duration (acute vs. chronic), onset (sudden vs. gradual), prior treatments tried (physical therapy, injections, medications), imaging results if available, and how pain affects daily function. The AI asks in a natural, conversational flow.
The AI asks about the primary pain complaint first, then asks if the patient has secondary pain areas. All are captured in the structured summary, prioritized by the patient's description of impact.
Insurance carrier name, member ID, group number, and coverage type (HMO, PPO, etc.). This is returned as part of the structured intake summary for your staff to verify benefits and prior authorization requirements before the appointment.
If the patient describes symptoms requiring immediate attention (progressive neurological symptoms, bowel/bladder dysfunction, uncontrolled pain with fever), the AI flags this in the summary and recommends same-day nurse triage or ER referral. Staff review and call the patient immediately if needed.
Appointment details and patient demographics (name, DOB, phone, address) are written to your EMR. Clinical intake—pain history, prior treatments, medications, insurance details—is returned as a structured summary that your clinical team reviews and files in the chart before or at the first visit.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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