Workflow
New patients calling to schedule an injection or ablation need comprehensive intake before their first appointment. AI receptionist captures procedure eligibility questions, allergy screening, and insurance info on the call; demographics and appointment sync to EMR; full intake summary goes to staff for chart review.
Name, DOB, phone number sync to your practice management system immediately after the call. Your staff logs in the next morning to an EMR with new patient demographics already created. No manual data entry, no delays.
Instead of your clinical staff calling the patient back to ask about allergies, meds, and imaging, the AI captured all that on the intake call and returned it as a structured summary. Staff reviews and files; patient doesn't get called multiple times.
The AI documents insurance carrier and member ID on the call. Your billing team can begin authorization review immediately, not three days before the appointment. Prior auth delays decrease.
Callers get an appointment confirmed on the phone, not a 'we'll call you back' message. Immediate confirmation increases show rates and reduces the callbacks your staff needs to make.
Structured intake captured
Procedure history, medications, allergies, imaging status, insurance—all documented on the first call
New patient EMR auto-created
Demographics and appointment sync to your practice management system; chart is ready for staff review by morning
Insurance details documented
Carrier and member ID captured on call and returned as structured data for prior auth workflow
Named EMR integrations
Appointment bookings and new patient demographics sync to athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed, and more
The AI asks about prior pain procedures (injections, ablations, spinal cord stimulator), current opioid or anticoagulant use, known drug allergies (especially contrast agents if imaging is planned), whether they have recent imaging, and which insurance they carry. These questions help your clinical team assess procedure suitability before the appointment.
Insurance carrier and member ID are captured on the call and returned as a structured intake summary for your staff. Your billing team reviews, verifies, and enters them into your practice management system. This allows your team to validate coverage and initiate prior auth immediately.
The AI flags this in the intake summary. Your clinical staff can determine whether imaging is needed before the procedure and either order it or advise the patient to bring existing films. This decision is made during intake, not on procedure day.
Yes. The AI captures allergy, medication, and procedure history on the first call. Your clinical team reviews the structured summary and files it in the chart. Pre-procedure confirmation calls become much shorter—staff just need to confirm appointment time, not re-collect all the baseline data.
The AI collects demographics (name, DOB, phone) and triggers new patient creation in your EMR based on your configuration. A new chart is generated so that when your staff logs in, the patient record exists and is ready for chart review. No duplicate charts, no manual creation needed.
The AI documents the insurance information on the call. Your authorization team follows up the next day to verify coverage and check for prior auth requirements. If coverage issues emerge, your team contacts the patient before the appointment, allowing time for the patient to understand next steps.
Core Workflow
Patient intake
Structured intake on calls, EMR data sync, and staff-review summary capture
Specialty
AI receptionist for pain management practices
Pain management reception, procedure booking, and urgent call triage workflows
Technical
EMR and EHR integrations
How appointment bookings and new patient demographics sync to your practice management system
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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