Workflow

Anticoagulants, Antiplatelets and the Specific Allergic Reaction, Captured at Intake

The medication that changes an injection plan is usually knowable weeks before anyone asks about it. An AI receptionist asks at intake, records the named agent and what actually happened during a reported reaction, and puts it in front of your provider while there is still time to arrange labs or a hold.

Asks every new patient for all current medications, including over-the-counter drugs and supplements
Records the agent by name where the patient can give it: warfarin, a DOAC, heparin, aspirin, clopidogrel — not simply 'a blood thinner'
Captures steroid use and route as the patient reports it, oral, injected or inhaled
Captures what happened during a reported allergy — rash, breathing difficulty, nausea — rather than the drug name alone
Documents prior procedures at your practice and at outside facilities
Flags the whole picture for your staff to review while there is still time before the scheduled date

How it pays back

The Anticoagulant Surfaces Weeks Early, Not on the Day

A patient on warfarin or dabigatran presenting for a facet block may need pre-procedure coagulation labs and a medication hold. Identifying anticoagulation at intake gives your staff the interval they need to arrange labs and instructions before the procedure date.

A Reported Steroid Allergy Gets Unpacked Into a Reaction

Some patients report a steroid allergy that was a reaction to the vehicle, the preservative or the local anaesthetic rather than the steroid. Capturing the specific reaction, rash against anaphylaxis against nausea, is what lets your provider make an informed drug choice.

Steroid Exposure Is on the Record Before It Matters

Chronic oral steroids and frequent steroid injections are captured with dose and frequency as the patient reports them, so your provider is reading that history when they plan, rather than hearing it for the first time in the room.

One Checklist, Read Before the Block

Medication and allergy data come back as a single structured checklist rather than scattered through a call note, which is what makes it realistic for a provider to review it before the procedure rather than during it.

Medication and allergy history captured on intake

Anticoagulants, steroids, NSAIDs, and allergies documented before procedure date

Drug interaction flags

AI alerts your staff to hold anticoagulants, verify lab values, or adjust procedure timing

Provider pre-procedure checklist

Structured summary ready for provider review hours before the scheduled block

New patient medications and updated findings

Captured during intake and returned as a structured, EMR-pasteable summary for staff review and filing

Frequently asked questions

How does a patient's anticoagulant actually get in front of our provider before the procedure date?

It is captured during the intake call, flagged in the structured summary, and returned to your staff with the rest of the medication list. Because that happens at booking rather than at the pre-procedure call, your team has the interval to arrange labs, a hold, or a conversation with the prescriber.

The patient says 'a blood thinner' but cannot name it. What gets recorded?

Exactly that, plus whatever detail they can give: when they started it, who prescribes it, what it is for. The summary shows an unidentified anticoagulant rather than an empty field, so your staff know to confirm the agent with the pharmacy or prescriber.

Can the AI tell a true drug allergy from a side effect?

It does not try to. It asks what happened when the patient took the medication and records the answer as given — rash, difficulty breathing, nausea. Your provider uses that detail to decide whether it is an allergy, a side effect or an intolerance.

Does the AI decide whether a medication needs holding, or check for interactions?

Neither. It recognises the high-risk categories your protocol names — anticoagulants such as warfarin, apixaban, rivaroxaban and dabigatran, antiplatelet agents such as clopidogrel and ticagrelor, NSAIDs and high-dose corticosteroids — and flags them for review. It does not perform pharmacological interaction checking and does not instruct a patient to stop anything.

The patient's medications change between intake and the procedure. Then what?

The intake summary is a snapshot at booking. Your staff confirm current medications with the patient closer to the date, on your standard pre-procedure call, and any change is noted and passed to the provider.