Workflow

The patient missed their procedure. What happens in the next two hours decides whether they come back at all.

A no-show is not the end of the episode of care. Same-day outbound calls find out why the patient missed, offer a concrete alternative time, and surface the ones who stopped coming because something changed clinically.

Same-day outbound call after a missed procedure, while the patient still remembers why they did not come
Captures the actual reason: transport, work, cost, fear of the procedure, or a symptom change that needs a provider
Offers real alternative times on the call and books the patient rather than promising that somebody will ring back
SMS follow-up with a reschedule link for the patients who will not pick up the phone
Reasons that sound clinical, such as new symptoms or a medication change, are routed to your staff instead of being rebooked automatically
Patients who miss repeatedly are visible to your team as a pattern, not as a series of unrelated gaps

How it pays back

The patient who drifts out of care is the real loss

One missed epidural is an empty slot. A patient who misses and is never contacted often stops the treatment course entirely, and the practice never learns why. A prompt call after the miss keeps the episode of care open and puts a specific date in front of the patient.

You find out why, in the patient's words

Recovery calls capture the stated reason for the miss rather than recording a no-show code. Transport, a work conflict, cost concerns, and anxiety about the procedure each point at a different fix, and they are indistinguishable in the schedule.

Rebooking happens on the call, not on a callback list

The patient is offered available times while you have them on the phone and is booked into one. A callback list is where recovered appointments go to die, because the second call is the one nobody makes.

Clinical reasons get a clinician, not a calendar

If the patient says they stayed home because of new symptoms, a medication change, or worsening pain, the call flags it for your provider to review. Whether that patient should be rebooked, evaluated first, or seen sooner is a clinical decision, and the recovery workflow hands it over instead of making it.

New symptoms and medication changes captured

Flagged for provider review before the procedure

Same-day rescheduling for no-shows

Automatic offer of alternative appointment times

Multi-channel reminders

Phone confirmation, text reminders, and email links to pre-op forms

Frequently asked questions

How soon after a missed appointment does the recovery call go out?

It is configured to run the same day, close to the missed slot. The gap between the miss and the call is the variable that matters most: the reason is still fresh, and the patient has not yet decided that the practice does not follow up.

What if the patient does not answer the recovery call?

An SMS with a reschedule link follows the call attempt, so the patient can pick a time without calling back. Patients who respond to neither remain on your list for staff outreach rather than being closed out silently.

The patient says they missed because the pain is worse. What happens?

That is flagged for your provider to review before anything is booked. The call captures what changed and when it started, and the summary goes to your clinical team. The provider decides whether the same procedure is still appropriate or whether the patient needs an evaluation first.

Can a recovery call actually book the replacement appointment?

Yes. Alternative times are offered on the call and the patient is booked into one, unless the reason for the miss was routed for clinical review, in which case the booking waits for your provider.

How do we see the patients who keep missing?

Every missed appointment, recovery attempt, reason given, and rebooking is logged, so a patient with a repeated pattern shows up as one story instead of several isolated entries. What to do about it, from a transport plan to a different appointment time, stays a decision your staff make.