Workflow

Interventional pain practices lose revenue when patients miss procedure appointments. AI-driven confirmations and urgent callback reduce no-show rates.

Procedure-heavy pain clinics have high no-show rates, especially for pre-op appointments or injections requiring fasting. MedReception's AI confirms procedure details and flags missing pre-auth before the appointment.

Proactive confirmation calls 24 hours before procedures with fasting/prep instructions
Verify pre-authorization status the day before to catch missing auth before the patient arrives
Capture any new symptoms or medication changes reported during confirmation
Route urgent pre-op questions to clinical staff without delaying confirmation workflow
Reschedule no-show appointments automatically and offer alternative times
Send reminder texts with procedure details, arrival time, and parking/check-in instructions

How it pays back

Fewer patients miss procedure appointments

Confirmations 24 hours before epidural injections, nerve blocks, or RF ablations remind patients of prep requirements (fasting, stopping anticoagulants, etc.). Patients who need to reschedule do so before the procedure slot is held, freeing that time for other patients.

Pre-auth verified day-of instead of discovery at check-in

MedReception calls to confirm the appointment and checks insurance authorization status. If auth is missing or expired, your staff contact the payer same-day or reschedule the procedure rather than turning the patient away at the door.

New symptoms flagged for clinical review

During confirmation, the AI asks if the patient has experienced any new symptoms, medication changes, or worsening pain. This is flagged for your provider to review pre-procedure, ensuring safety and avoiding last-minute cancellations due to clinical contraindications.

Procedure revenue protected and OR utilization optimized

By confirming appointments and pre-auth in advance, you ensure that procedure blocks are filled with patients who will actually arrive, reducing wasted OR time and anesthesia setup.

New symptoms and medication changes captured

Flagged for provider review before the procedure

Same-day rescheduling for no-shows

Automatic offer of alternative appointment times

Multi-channel reminders

Phone confirmation, text reminders, and email links to pre-op forms

Frequently asked questions

What if the patient reports a new symptom during the confirmation call?

The AI captures the symptom, severity, and when it started. This is flagged in the confirmation summary for your provider to review. The provider decides whether the procedure should proceed, be delayed, or whether pre-operative imaging or labs are needed first. The AI does not make clinical decisions.

Can you confirm procedures if the patient doesn't answer the call?

MedReception attempts confirmation by phone; if unreachable, it sends an SMS reminder with a link to confirm online or call your practice. If the patient doesn't confirm by 12 hours before the procedure, your staff call to verify the appointment is still on.

Does the AI handle rescheduling if a patient wants to cancel?

Yes. If a patient indicates they need to reschedule during confirmation, the AI offers available appointment slots and books the patient into an alternative time. For cancellations due to new medical contraindications, the call is flagged for your provider to review.

How is pre-auth verification handled during confirmation?

The AI asks the patient to confirm their insurance carrier and checks your configured pre-auth requirements for that procedure and payer. If auth is missing or expired, this is flagged for your staff to contact the payer immediately. The patient is informed if rescheduling is necessary pending auth approval.

Can patients confirm via text or online instead of phone?

Yes. MedReception sends an SMS with a link to confirm pre-op details, fasting status, arrival time, and any questions. Patients who prefer not to call can confirm online, and your staff receive the confirmation in real time.