Concierge & DPC
Concierge practices balance walk-in flexibility with scheduled appointments. An AI receptionist books routine visits into your EMR and documents member preferences—so your schedule stays accurate and your front desk isn't juggling manual entry.
A member books with the AI, and the appointment data syncs to your EMR—name, DOB, contact, and notes all in place. Your front desk doesn't re-key or reconcile; the schedule is live.
If a member always prefers Tuesday mornings or wants to see Dr. Smith, the AI learns and offers matching slots first. Personalized scheduling improves member satisfaction and adherence.
Your providers see a clean, up-to-date calendar because AI bookings are real-time. No more 'I thought I was booked' or 'the schedule said something different' surprises.
When a member cancels, the AI logs it, flags it for your concierge team (to check in and reschedule), and can offer that slot to members on a waitlist.
EMR-synced booking
Appointments captured and synced; no manual entry or transcription
Member preferences captured
Visit type, provider, time, and special requests logged for continuity
Schedule accuracy maintained
Your providers see real-time, conflict-free availability
Cancellations tracked
No-shows and cancellations logged for follow-up and waitlist backfill
Yes. The AI can ask the member's preference and route to the correct appointment type (in-person with provider, telehealth visit, lab draw, etc.) based on your configured visit types in the EMR.
The AI captures complex requests (multi-visit coordination, procedure prep requirements, referral prerequisites) and notes them in the appointment summary for your concierge team to confirm and finalize.
You configure lunch blocks, buffer time between visits, and provider availability rules. The AI respects all of those and only offers slots that fit your defined schedule.
Yes. The AI can send a confirmation text or email immediately after booking, with appointment details, location, and any prep instructions. Reminders can also be sent before the appointment.
The member can request cancellation during the call, or they can cancel via text or email. The AI logs the cancellation, frees the slot for other members, and flags it for your team to check in and reschedule if needed.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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