Concierge & DPC
Concierge practices often operate multiple locations with separate member panels. An AI receptionist routes member calls to the correct location, schedules across a network while enforcing panel limits per site, and keeps member assignments clear.
Members are routed to their assigned location automatically. Receptionists at each location see only their panel's calls. Scheduling is coordinated but decentralized—no confusion about which location a member belongs to.
Each location maintains its own member panel and limit. The AI enforces those limits at intake and scheduling. No location can accidentally over-book or accept a member meant for another site.
New members are entered into your network system. Member demographics (name, DOB, phone) and appointment bookings sync to your practice management system. If they transfer locations, their record follows them. Intake questionnaires and clinical summaries are captured and returned as structured, EMR-pasteable summaries for staff review and filing.
Aggregate reports show call volumes, scheduling patterns, and utilization across the entire network. Data-driven decisions about staffing and capacity become possible.
Multi-location member routing
Members routed to correct location on verification
Per-location panel limits
Each location maintains independent panel size
Network-wide appointment sync
All locations' schedules visible and coordinated
Aggregate reporting ready
Call volumes and scheduling metrics across network
Member assignments are configured in your practice management system. When a member calls, the AI verifies their identity and routes them to their assigned location. If a member has multiple provider relationships across locations, the AI can route to the correct provider.
Yes. Administrative staff can reassign members between locations in your practice management system. The AI picks up the new location on the next call or when your staff makes the change.
Yes. Panel limits are set per location. When a location reaches its limit, new member intake is routed to a waitlist or offered for a different location if available.
After-hours, the AI routes member calls to their assigned location's on-call provider. This can be configured with location-specific on-call schedules, or a network-wide rotation can be used.
You can customize intake questionnaires per location if needed, or use a standard intake across all locations. The AI routes new members to their assigned location for intake. Intake summaries are captured and returned as structured, EMR-pasteable summaries for staff review and filing.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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