Multi-Location
Single AI receptionist system for Canadian practices with multiple locations and providers. Routes calls to the right office, checks availability across all sites, and books appointments in a unified schedule.
No more voicemail tags or transfers to the wrong branch. The AI identifies the patient's preferred location or service type and routes the call—or schedules an appointment—at the right office without caller confusion or repeat calls.
Instead of managing separate phone systems, voicemail, and answering services for each office, you have a unified AI receptionist that knows all locations, all providers, and all schedules. Consistency, single management interface.
When a caller needs an appointment, the AI checks every location and offers times at multiple offices. Patients are more likely to accept an available slot across the network than to wait days for their preferred site.
Real-time multi-location availability
Schedule checked and updated across all offices instantly
Unified intake and routing
Single system handles new patients, calls, and appointments for the entire network
Integrated call balancing
Overflow from one office routed to another available location or queued fairly
Yes. Your practice can use a central phone number that routes to all locations, or separate numbers for each office that the AI answers identically. The AI knows which location the call came in to and handles routing accordingly.
The AI asks the caller which location they prefer, or which provider they see. If the patient is returning and already in the system, the AI recognizes them and offers their usual provider or location. New patients specify their preference during intake.
The AI can offer availability at other offices in the network and explain the alternative times and locations to the caller. This reduces patient wait times and spreads appointment demand across the network.
Yes. If your multi-location practice uses a shared instance of Accuro, OSCAR, Meditech, or another platform, the AI works alongside that instance. Appointment bookings and patient demographics (name, DOB, phone) are written to the EMR across all locations; new patient intake details and call summaries are captured and returned as structured, EMR-pasteable summaries for your staff to review and file.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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