Multi-Site

Book appointments across multiple locations into one Acuity account through RingCentral

Centralized phone line answers callers for all locations, routes based on preference or clinic capacity, and books into shared Acuity Scheduling with location-specific availability.

Single main number for all practice locations managed through RingCentral
AI asks caller which location or provider they prefer
Availability checked against location-specific Acuity calendars
Appointment booked with location tag so staff knows where to send patient
Each location still has its own RingCentral extension for direct calls
Centralized intake summary for all locations, returned as structured format for staff to review and file to their Acuity sub-calendars

How it pays back

One phone number for the entire practice

Patients don't need to know which location or remember different numbers. One main line, and the AI routes based on preference and availability.

Load-balance appointments across locations

If one clinic is fully booked, AI checks the next location and offers that slot instead. Reduces waits and fills your less-busy locations.

Centralized Acuity, location-aware booking

One Acuity account for all locations keeps your patient records and schedules unified. AI still tags appointments with the right location and provider.

RingCentral extensions stay separate

Each location keeps its own direct number and extension for walk-ins or staff-to-staff calls. Main line just adds intelligence on top.

Centralized intake for all locations

One patient record shared across clinics

Location-specific appointment availability

AI checks and books into the right Acuity sub-calendar

Calls routed by preference or capacity

Load-balancing reduces waits and fills all locations

RingCentral extension hierarchy preserved

Main line stays centralized; location extensions stay direct

Frequently asked questions

How does Acuity track which location an appointment is at?

During setup, each location is configured as a resource or provider group in Acuity. When the AI books, it specifies the location so the appointment appears in the right sub-calendar.

Can patients request a specific provider or location?

Yes. The AI asks the caller for a preference. If they request a location, the AI checks availability there first. If fully booked, it offers alternatives with travel time or other locations.

What if a location is closed for the day?

That location's Acuity calendar is marked unavailable for that date. The AI only offers appointments at locations that are open. Calls can still be routed to another location or queued for callback.

Do all locations share the same patient intake form?

Yes. The AI uses one intake template for all locations. If location-specific questions are needed (e.g., commute time, parking preference), those are added to the summary and staff reviews them.

How does the AI know which RingCentral extensions are at which location?

During integration, you map extensions to locations. Staff at Location A has extensions 201-210, Location B has 301-310. When routing, the AI knows which extension to transfer to.

Can one location handle callbacks for another?

Yes. If Location A is too busy, the AI can queue a callback for Location B staff to handle, or route to Location B directly. This flexibility is configured per practice.