Scheduling Workflow
Concierge members expect premium access. MedReception AI books appointments directly into dedicated provider calendars, member-only time slots, and priority windows—bypassing standard scheduling queues.
No 'I'm sorry, that time isn't available.' The AI sees what slots are open for members and offers the best available. VIP members get VIP times; standard members get other available times. Booking is instant, confirmed, and in your calendar.
The AI reads all your calendars—member calendar, provider schedule, VIP slots, same-day urgent appointments. It books to the right calendar based on member tier and reason for visit. Staff never have to manually route or explain availability.
This is the member experience they're paying for: instant booking into premium times, no wait, no hold. The AI makes that possible 24/7 without staff overhead.
Instant member booking
Direct provider calendar access; no wait, no manual routing
VIP time slot protection
Premium members book into reserved time blocks; standard members see different availability
Real-time calendar sync
Appointment bookings updated continuously in your EMR or practice management system
Named EMR integrations
athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed; works alongside other systems
In your EMR or practice management system, create a separate calendar for concierge members or configure member-only appointment types. MedReception AI reads those calendars and prioritizes member bookings into them. You can also set time-block rules (e.g., 'VIP members can book 9 AM slots; standard members cannot').
The AI can be configured to ask for provider preference or to assume preferred provider based on member history in your EMR. Bookings are then routed to that provider's member calendar. If that provider is fully booked, the AI offers the next available provider or time.
Yes. If you have same-day urgent slots reserved for members, the AI can book those. You configure same-day availability in your system. When a member calls and requests an urgent visit, the AI checks same-day slots and offers the available time.
The AI reads your EMR or practice management calendar in real-time and only books into genuinely available slots. Once a slot is booked, it's immediately marked as unavailable for the next caller. Calendar is protected from double-entry.
Yes. You configure tier-based rules: Platinum members see all available slots plus reserved VIP times. Gold members see standard availability. New members see only general slots. The AI applies these rules on every booking.
The AI confirms the appointment in your EMR and sends the member a confirmation via text or email with: appointment date and time, provider name, location, parking info, and any prep instructions you've configured (e.g., 'Please bring photo ID and insurance card').
Core Workflow
Automated patient scheduling
Scheduling engine that powers member booking with calendar logic and tier-based routing.
Related Specialty
AI receptionist for concierge and dpc practices
Concierge and DPC practices using direct provider scheduling and member access features.
Next step
Workflow playbooks
Step-by-step workflows for the calls a practice actually gets.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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