Concierge & DPC
Concierge practices need seamless data flow from phone to EMR. The AI receptionist reads real-time availability in your practice management system, confirms bookings with members during the call, and captures appointment details and demographics—structured and ready for your team to review and file.
The AI receptionist sees your provider schedule in real time. When a member calls and says 'I need an appointment next Thursday,' the AI instantly proposes available slots and confirms the booking in one conversation. Appointment details are captured and ready for your team to enter into your EMR.
When a new member calls to establish care, the AI captures their name, date of birth, phone, and email during the call and returns it as a structured summary. Your clinical team reviews the data and enters it into the EMR, ensuring accuracy and compliance. Faster member onboarding, fewer data-entry errors.
In traditional practices, a member calls, leaves a voicemail, staff call back to confirm availability, and the appointment is entered manually into the calendar. AI booking eliminates all that friction. The member hangs up with a confirmed appointment, and your team has all details ready to enter.
You don't train staff on a separate system. The AI receptionist integrates with the EMR you already use. Captured appointment and member data appear in your normal workflow—no extra steps, no duplicate entry.
Real-time EMR sync
AI reads provider schedule and captures bookings for instant entry
Named EMR integrations
AdvancedMD, athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra
Instant new member capture
Demographics captured and structured during the call for EMR entry
Reduced booking entry errors
Structured appointment and patient data ready for your team to file
The system integrates with named platforms: AdvancedMD, athenahealth, eClinicalWorks, Elation, Cerbo, Hint, and Tebra. Integration timelines vary (athenahealth and eClinicalWorks typically 1–3 weeks; others 3–6 weeks). If your platform isn't listed, contact our team to discuss options.
The AI captures appointment bookings and new patient demographics (name, date of birth, phone number, email) during the call and returns them as a structured summary for your team to review and enter into the EMR. Clinical information—medical history, medications, allergies, symptoms—is also captured and returned as a structured summary for your clinical staff to review and file manually. This ensures a clinician reviews all data before it enters the record.
The AI can access your EMR to verify the member is in the system and retrieve basic information (name, DOB, phone on file) to confirm identity. Detailed medical history is not pulled into the call. Your clinical staff review the full chart during the member's visit.
The AI captures insurance information mentioned on the call and returns it as part of the call summary. Your staff verify and update the member's insurance record in the EMR. This ensures accuracy and compliance review by your team.
All data transmission between the AI system and your EMR is HIPAA-encrypted. The AI system only reads/writes data your practice management system allows. Member conversations are not stored; only the structured appointment and demographic data are retained. Regular security audits ensure ongoing HIPAA compliance.
Yes. Your EMR's audit log shows all records created or modified by the AI receptionist. You can review appointment bookings, new patient creations, and demographic entries to verify accuracy and ensure compliance.
Topic Hub
EMR and EHR integrations
Complete list of compatible EHR platforms and integration capabilities.
Concierge Setting
AI receptionist for concierge and dpc practices
Full guide to AI reception for concierge practices and EMR workflows.
Topic Hub
Patient intake
How AI receptionist captures new member data and structures it for EMR entry.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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