Integration
Concierge and DPC practices need seamless EMR integration so the AI reads real-time provider availability, books directly to the schedule, and avoids double-booking. Learn which EMR systems work with AI receptionists and what actually syncs.
The AI syncs in real time with your schedule. When a member books a slot, it's instantly unavailable to the next caller. Your staff never has to reconcile conflicting bookings or rebuild the schedule from AI logs.
The AI asks structured questions about the member's reason for visit, symptoms, or concerns. This intake is returned as a structured summary that your staff reviews and files in the chart—no transcription, no loss of information, ready for the provider.
Member name, phone, and DOB are captured once on the call and written to the chart. Your staff doesn't re-type; the appointment and patient data are already there.
Every call, booking, escalation, and note is logged in one place—your EMR and the AI system. Compliance, quality, and member service teams have full visibility.
Real-time availability sync
AI reads your schedule directly; no manual updates, no out-of-date slots
Direct EMR write for appointments and demographics
Bookings and patient info populate the schedule and chart without staff re-entry
Structured intake summary returned
Chief reason and clinical context captured and formatted for your staff to review and file
Named integrations include AdvancedMD, Athena, eClinicalWorks, Elation Health, Cerbo, Hint, Tebra, and ModMed. Confirm with your AI provider that your specific system is integrated before signing a contract.
Appointment bookings and patient demographics (name, date of birth, phone number) are written directly to your schedule and chart. Intake and clinical notes from the call are returned as a structured text summary for your staff to review and file. Insurance information and photo ID are captured on the call and provided to your staff for manual processing.
The AI sees your provider schedules and open appointment slots to avoid double-booking. It does not access patient histories, medical records, or financial details—only the booking availability it needs to serve the current call.
Contact the AI provider. They may support your system via API integration or a custom connection. Some practices use workarounds like calendar sync or manual upload. Verify integration capability before committing.
The AI can capture insurance information during the call. The member provides their insurance details, which are logged and provided to your billing staff for processing. Prior auth requests are escalated to your authorization team for follow-up.
Integration
EMR and EHR integrations
Full list of supported practice management and EMR systems
Practice Model
AI receptionist for concierge and DPC practices
Concierge and DPC-specific implementation and integration guidance
Workflow
Patient intake
How AI captures and structures member intake for your staff and chart
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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