Integration
Mesa medical practices using AdvancedMD, athenahealth, Tebra, eClinicalWorks, Epic, Elation, Cerbo, Hint, or ModMed can connect an AI receptionist that books appointments and creates new patient records directly in your chart — no manual entry, no data loss.
The AI captures patient details on the call. Appointment and patient demographics sync to your EMR automatically. Your staff doesn't type the same information twice — it's already there.
When a patient books on the call, the appointment is in your calendar immediately. No delay, no 'let me check and get back to you'.
The patient's record exists in your system the moment they book. Your front desk checks them in, not creates them. Check-in is streamlined.
The AI captures insurance information during the call and returns it as a structured summary for your billing team to review and verify.
When the AI routes a call to your staff, they see the caller's name, phone, reason for visit, and any prior context already in the patient chart. They don't start from zero.
8 named EMR integrations
AdvancedMD, athenahealth, Tebra, eClinicalWorks, Epic, Elation, Cerbo, Hint, ModMed
Direct appointment sync
Bookings appear in your calendar when the call ends
Auto new-patient creation
Name, DOB, phone synced to your EMR on the call
Encrypted data flow
HIPAA-compliant integration with full audit trail for compliance
Ideally, yes — direct integration is fastest and most reliable. If your EMR isn't listed, we can discuss custom API integration or a workaround. Contact the team to explore options.
The AI captures the patient's details and holds the appointment in a queue. When your EMR comes back online, the appointment is pushed through automatically. Your team also receives a backup summary so you can book manually if needed.
The patient tells the AI the name of their insurance carrier during the call. The AI records it and returns it as a structured summary for your billing staff to verify and file.
Yes, for established patients. If a returning patient calls, the AI can look up their record, greet them by name, and note their previous visits. For new patients, the AI captures details and creates the record.
The AI writes appointment bookings and new patient demographics (name, DOB, phone). Insurance information, symptoms, medical history, allergies, medications, and clinical details are captured on the call and returned as a structured, EMR-pasteable summary for your staff to review and file — the AI does not write clinical content to the chart.
For one of the 8 named direct integrations, setup typically takes 1–6 weeks depending on the EMR. Your IT team provides API credentials, and the integration is tested in your environment. Custom integrations may take longer — the team will give you a timeline.
Integration
EMR and EHR integrations
Complete list of 8 named EMR systems the AI receptionist integrates with — plus custom options.
EMR
AI receptionist for AdvancedMD
How Mesa and Arizona practices using AdvancedMD deploy AI reception with direct EMR booking.
Next step
Arizona medical practices
What changes for an Arizona practice: coverage, compliance and the local market.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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