Integration
Understand how AI reception connects to your EHR—what syncs, what doesn't, and how appointments and patient data flow into your chart system.
When the caller confirms, the appointment appears in your schedule, your provider's calendar, and your waiting room check-in system—no delay, no duplicate entries.
If the caller is not in your system, the AI creates a new patient record with basic demographics (name, DOB, phone, email). Your staff can add insurance and complete the profile.
Chief complaint, medical history, medications, allergies, and questionnaire answers are returned as a summary. Staff copy/paste or import into the patient chart—no re-keying.
The AI collects insurance information on the call. Your staff verify coverage, copay, and eligibility before the visit—workflow stays in your control.
Integration is bi-directional but read-only for EMR data. The AI reads your schedule and patient roster; it writes only appointments and new patient demographics (name, DOB, phone, email).
Appointments synced immediately
No manual entry, no transcription delays
New patients created on call
Demographics flow to chart; staff verify and complete
Intake structured for quick filing
Summary format ready for your staff to review and file into the chart
Clinical notes authored by your staff
AI provides summary; doctors and nurses own the medical record
The system integrates with 13+ platforms including Epic, eClinicalWorks, Athena, Tebra, Elation, Cerbo, Hint, AdvancedMD, ModMed, and others. Check the full integration list or contact support for your specific EMR.
The AI reads your schedule (open appointments, provider availability) and patient roster (to recognize existing patients and pull demographics). It does not read clinical notes, diagnoses, or medication lists—only what's needed to book and screen.
Patient name, phone, email, provider, date, time, appointment type, and reason for visit are written to the appointment slot in your EMR. The appointment appears in your schedule and can be synced to provider calendars and check-in systems.
No. Insurance information is captured on the call and provided to staff as part of the intake summary. Your staff verify coverage, copay, and eligibility before the visit. This keeps billing and insurance verification in your control.
Yes. All appointments booked by the AI appear in your EMR like any other appointment. Your staff can edit, move, or cancel them at any time.
The AI buffers incoming calls and appointments. Once your EMR is back online, bookings sync. If integration fails, the system alerts you and queues calls for staff callback.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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