Phone Integration
Run your medical practice reception through CallSara's phone infrastructure with an AI receptionist that answers calls, books appointments, and escalates urgent cases—all while maintaining HIPAA compliance and routing information to your EMR.
Every inbound call to your CallSara number is answered by an AI that qualifies the caller, collects essential information, and either books an appointment or escalates to your staff. No call rolls to voicemail; no patient inquiry goes unanswered.
When a caller books an appointment, the system writes the appointment and new patient demographic data (name, date of birth, phone number) directly to your EMR. Your calendar and chart stay synchronized without manual entry.
Clinical details—chief complaint, medical history, allergies, current medications—are captured on the call and returned as a structured, EMR-pasteable summary that your team reviews and files into the chart. You retain full control over what enters the patient record.
CallSara's infrastructure stays live; your AI receptionist covers nights, weekends, and holidays. Urgent cases route to on-call providers; routine inquiries are queued for business hours. No midnight call coverage shifts.
Every call answered
Day or night, on CallSara lines, no voicemail fallback
Urgent calls escalated
Real-time transfer to on-call staff or designated phone number
EMR demographic sync
Patient name, DOB, phone number written directly to chart
Structured intake returned
Chief complaint, symptoms, medical history captured for staff review
CallSara + major EMR platforms
Works alongside CallSara and leading EHR systems
No. The AI receptionist uses your existing CallSara phone lines and number. Calls arrive at CallSara as usual; the AI answers and qualifies each one. Your phone infrastructure stays unchanged.
Yes. The AI can transfer urgent calls to a designated phone number or on-call queue in real time. You set the rules—by time of day, symptom severity, or patient status—and the system routes accordingly.
No. The AI captures clinical information (chief complaint, symptoms, allergies, medications) on the call and returns it as a structured summary for your staff to review and file. This keeps your chart under human oversight and maintains compliance.
The appointment itself (date, time, type), new patient name, date of birth, and phone number are written directly to your EMR. Your calendar updates simultaneously.
Yes. The AI receptionist is available 24/7. CallSara routes after-hours calls to the AI, which qualifies them, attempts to book or reschedule, and escalates urgent cases to on-call staff.
Yes. All calls are recorded, encrypted, and stored in compliance with HIPAA requirements. You maintain audit logs and can access recordings for quality assurance and training.
Related
All integrations
See how MedReception AI works alongside CallSara and leading EMR platforms.
Next step
Automated patient scheduling
Booking, rescheduling and calendar rules the receptionist applies on every call.
Integration
EMR and EHR integrations
Learn what data syncs to your EMR and how the AI integrates with your practice management system.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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