Phone System Integration
Integrate CallSara with AI reception to answer every inbound call, book appointments, and capture new patient details without staff overhead.
Keep your CallSara infrastructure intact. The AI receptionist sits between your system and callers, answering and triaging without forcing migration.
New and existing patients booking themselves on available times. Confirmed appointments sync to your EMR.
Front desk staff freed from call handling to focus on in-office operations, chart prep, and patient care.
Every call answered, even when your office is closed. Urgent messages escalated to on-call providers.
Every call answered
Day, night, weekends, holidays — no missed calls
Urgent calls escalated
Real-time routing to on-call staff and clinical judgment
Appointment data synced
New bookings and patient demographics flow to your EMR; clinical summaries returned for staff review
Call transcripts logged
Full compliance record for every interaction
Yes. The AI receptionist integrates with CallSara as an intelligent call answering layer. Your existing call routing, menus, and workflows remain in place; the AI simply handles inbound caller conversations and appointment capture upstream.
During the call, the AI identifies urgent symptoms or patient priority signals and escalates to your on-call team via SMS, call transfer, or page — based on your configured escalation rules.
Appointment bookings and new patient creation (name, date of birth, phone number) sync to your EMR. Medical history, symptoms, allergies, medications, and questionnaire responses are captured during the call and returned as a structured, EMR-pasteable summary for your staff to review and file.
Yes. At any point during the AI call, patients can request a human transfer. Calls also transfer to staff if the AI cannot resolve the request or detects clinical complexity.
Yes. All calls are recorded, encrypted, and stored in compliance with HIPAA. Call transcripts and logs are available for audit. Consent for recording is obtained at call start.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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