Concierge & DPC
Concierge practices rely on tight integration between call capture and clinical records. An AI receptionist books appointments and creates new member records directly in your EMR—eliminating manual re-entry and keeping member data synchronized.
Member demographics (name, DOB, phone, address) are captured on the call and auto-populate into your EMR. Call summaries, intake data, and reason for visit are returned as a structured summary for your staff to review and file—no manual typing, no transcription errors, no stale data.
The AI reads your EMR's appointment schedule and books callers into actual available slots. When a member cancels or reschedules, your availability updates instantly for the next incoming call.
A new caller's demographics are captured on the call and a new patient record is created in your EMR. Your intake coordinator receives a structured summary to review instead of starting from scratch.
Call summaries, intake data, and reason for visit are logged and returned as a structured summary ready for your provider to review before the appointment. Your staff files the summary in the chart—no waiting for transcription.
Appointment booking real-time
Slots sync from EMR to AI; bookings sync back to EMR automatically
New member record created
Member demographics are captured on the call and flow into your EMR
Data integrity maintained
One entry point (the AI call) prevents transcription errors and duplicate records
Named EMR integrations
athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed
We integrate with: athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed. During onboarding, we configure the two-way sync so appointments and member records flow automatically. Integration timelines vary: athena and eCW typically 1–3 weeks; others 3–6 weeks.
Member demographics—name, date of birth, phone number, email, and address—are captured on the call and auto-populate into your EMR. Call reason, intake responses, and clinical summaries are returned as a structured, EMR-pasteable summary for your staff to review and file in the member's chart. Insurance information is captured on the call but returned as part of the summary for your team to review and enter into your EMR's insurance module.
Yes. The AI connects to your EMR's schedule and sees real-time availability. When a member calls, the AI displays open slots and books directly into your calendar. When availability changes, the next incoming call sees the updated schedule.
All member data is returned as a structured summary for your team to review before filing. If information is missing or incorrect, your staff can edit and update the record in your EMR. The AI learns from feedback to improve accuracy over time.
Setup timelines depend on your EMR. athenahealth and eClinicalWorks typically go live in 1–3 weeks; other named integrations usually 3–6 weeks. We handle API authentication, field mapping, and testing. Your practice management team provides EMR admin credentials and availability rules, and we take it from there.
Core Integration
EMR and EHR integrations
Complete list of all EMR platforms supported and integration capabilities.
Practice Model
AI receptionist for concierge and DPC practices
Full overview of AI reception for membership-based primary care.
Next step
All integrations
The systems the receptionist connects to.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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