Implementation

Connect AI reception to your Fresno practice EMR: athenahealth, AdvancedMD, Epic, or other supported systems.

AI reception integrates with your EMR to sync appointments and new patient demographics. Intake data is captured on the call and returned as a structured summary for staff review and filing—no dual-entry workflows, no manual data migration.

Appointment bookings write directly to your EMR schedule in real time
New patient records (name, DOB, phone, demographics) are created in your EMR instantly
Intake summaries (chief complaint, health history, insurance) are captured on the call and returned as a structured text block for staff review and filing
Works with athenahealth, AdvancedMD, Epic, eClinicalWorks, Tebra, Cerbo, Hint, Elation, ModMed, and others
Zero manual re-entry: your team reviews the AI-captured data once and files it into your EMR

How it pays back

No more appointment sync errors or manual double-entry

The AI books appointments directly into your EMR. Your front desk doesn't transcribe caller info into a separate system. One entry, one source of truth.

New patients ready for their visit

Demographics are captured on the intake call and synced to your patient record. Your clinical staff review the structured intake summary and add any missing clinical history before the patient arrives.

Insurance and history captured for staff review

The AI collects insurance, allergies, medications, and chief complaint on the call and returns a structured summary to your staff. Your team reviews for accuracy and files into the patient record—maintaining clinical oversight.

Implementation timeline

Your EMR integration team provides API credentials and call-handling rules. We configure the AI, test the sync, and go live. Integration timelines vary by EMR (athenahealth and eClinicalWorks typically 1–3 weeks; others 3–6 weeks).

Named EMR integrations

athenahealth, AdvancedMD, Epic, eClinicalWorks, Tebra, Cerbo, Hint, Elation, ModMed, and others

Real-time appointment sync

Bookings appear in your schedule after caller confirmation

Structured intake captured

Demographics, insurance, chief complaint, and history ready for staff review and filing

HIPAA-aware by design

Encrypted calls, audit trails, and PHI handling per your compliance policy

Frequently asked questions

Which EMR systems does the AI work with?

The AI integrates with named systems including athenahealth, AdvancedMD, Epic, eClinicalWorks, Tebra, Cerbo, Hint, Elation, and ModMed. If your EMR is not listed, contact our integration team to explore options.

Does the AI write insurance information directly to the patient record?

No. Insurance details are captured on the call and returned as part of a structured intake summary for your staff to review. Your team enters insurance into your billing module or EMR directly. This maintains data accuracy and compliance oversight.

Can the AI create new patient records in my EMR automatically?

Yes. The AI creates new patient records with demographics (name, DOB, phone, address) and syncs them to your EMR. Your staff can then add insurance, allergies, medications, and other clinical details after the call.

What if my EMR is not on the supported list?

Contact our integration team. We may support your EMR through a custom API or third-party connector. Many Fresno practices use smaller regional systems; we'll evaluate integration options for your setup.

How do I know the AI captured the right information?

Every call is recorded and transcribed. Your staff can listen to or read the full call transcript and cross-check the structured intake summary. If corrections are needed, they're made by your team before filing into the patient record.