Concierge Medicine

Real-time member context and seamless appointment booking in your EMR

Concierge practices rely on tight member relationships and personalized service. When your AI receptionist can access real-time EMR data—appointment history, recent visits, known conditions—member calls feel genuinely personal. Appointments sync directly back to your EMR with no staff re-entry.

Member lookup in real time—the AI sees recent visits, appointment history, and flagged medical conditions before transfer
Appointment bookings written directly to EMR automatically—no manual entry, no missed appointments
New member demographics synced to EMR on first call—name, DOB, phone, address populated instantly
On-call physician receives full member context before responding to urgent calls
Call summaries returned as structured EMR-ready notes for staff to review and file
Named EMR integrations: athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed

How it pays back

Member calls feel personalized, not generic

When your AI greets members by name and references their recent visit or known condition, members feel recognized. The practice feels personal and attentive—exactly what concierge members expect.

Zero appointment booking errors or gaps

Appointments are synced directly to your EMR the instant the member confirms. No handoff, no re-entry, no 'the appointment got lost somewhere.' Your schedule is always current.

New member enrollment is instant

Rather than staff manually entering new member demographics, the AI writes name, DOB, phone, and address to the EMR during the enrollment call. They're immediately available to clinical staff.

On-call physicians receive full context

When an urgent after-hours call comes in, the on-call physician receives a structured summary of the member's history, recent visits, and flagged conditions. Context is delivered before they engage.

Real-time member lookup

AI accesses EMR during call for appointment history, recent visits, and medical flags

Appointment bookings synced to EMR

Every confirmed appointment written directly to your schedule—zero manual entry

New member demographics auto-written

Name, DOB, phone, address synced from enrollment call to EMR instantly

Named EMR integrations

athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed

Frequently asked questions

Which EMR systems does MedReception integrate with?

We support named integrations with athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed. Integration timelines vary: athenahealth and eClinicalWorks typically 1–3 weeks; others 3–6 weeks. If your system is not on the list, contact us to discuss options.

How does the AI access member EMR data during a call?

During setup, MedReception integrates securely with your EMR API. When a member calls, the AI queries your patient database (by phone number, member ID, or name) in real time. The lookup happens in seconds and only retrieves information the AI needs to personalize the call.

Are all my member appointments automatically synced to the EMR?

Yes. When a member confirms an appointment with the AI, the booking is written directly to your EMR schedule. There's no manual transcription step. Your front desk can see real-time confirmation.

How are new member demographics handled during enrollment?

During the initial enrollment call, the AI captures name, date of birth, phone, and address, which are written directly to your EMR. Insurance details and questionnaire answers are returned as structured summaries for staff to review and file.

What if a member's information is out of date in the EMR?

The AI can update contact information, phone number, and address during the call. These changes are synced back to your EMR. For complex corrections, the AI flags the record for staff review.