Concierge & DPC

AI-powered scheduling that integrates with your EHR and membership database

Concierge patients expect instant booking confirmation. An AI receptionist checks real-time availability, verifies member status, and books appointments directly to your EHR—eliminating scheduling friction and double-booking risk.

Real-time calendar lookup across all providers and appointment types in your practice
Confirms member status (active, tier level, co-pay) instantly before booking
Books appointment directly to your EHR (eClinicalWorks, Athena, Elation, Cerbo, Hint, Tebra, ModMed, TherapyNotes, Accuro, pMD, PS Suite, Nextech, Sallie)
Suggests next available slot based on urgency and member preference
Auto-sends confirmation text or email to member with appointment details and pre-visit prep
Handles rescheduling, cancellations, and no-show confirmations without staff intervention

How it pays back

Zero scheduling delays or back-and-forth

Members call, the AI finds availability, books, and confirms in under two minutes. No 'let me check my calendar' or callback delays.

Schedule gaps are filled faster

The AI suggests available slots proactively. Members who call get booked same-day when possible, keeping your calendar full and revenue predictable.

Double-bookings and data entry errors disappear

Direct EHR integration means the appointment is recorded once, accurately, in real time. No manual entry, no oversold slots.

Your front desk handles higher-value work

Staff focus on complex rescheduling, provider coordination, and member relationship management, not basic appointment booking.

Appointment booked instantly

Checked, confirmed, and written to EHR

Member status verified

Active status and tier confirmed before booking

Confirmation sent immediately

SMS, email, or both to member

Frequently asked questions

How does the AI know which providers are available?

The system reads your EHR calendar in real time. It sees block time, provider hours, appointment length, and breaks. It never double-books.

What if the member wants a specific provider or time slot?

The AI asks about preferences (morning, afternoon, provider name, appointment type) and searches available slots. If the exact time is booked, it suggests the nearest alternative.

Does the appointment sync back to my EHR?

Yes. For all supported systems (eClinicalWorks, Athena, Elation, Cerbo, Hint, Tebra, ModMed, TherapyNotes, Accuro, pMD, PS Suite, Nextech, Sallie), the appointment writes directly to the patient record in real time. No manual import needed.

How does the system know if a member is on the concierge plan?

The AI queries your EHR for member status, insurance, and membership tier at the time of booking. It uses this to confirm eligibility and apply the correct copay or fee.

Can the AI handle complex scheduling (recurring appointments, multiple family members)?

Basic recurring and multiple family member bookings are supported. Complex coordination (e.g., group appointments, surgery coordination) is flagged for staff follow-up.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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