Concierge & DPC
Concierge patients expect instant booking confirmation. An AI receptionist checks real-time availability, verifies member status, and books appointments directly to your EHR—eliminating scheduling friction and double-booking risk.
Members call, the AI finds availability, books, and confirms in under two minutes. No 'let me check my calendar' or callback delays.
The AI suggests available slots proactively. Members who call get booked same-day when possible, keeping your calendar full and revenue predictable.
Direct EHR integration means the appointment is recorded once, accurately, in real time. No manual entry, no oversold slots.
Staff focus on complex rescheduling, provider coordination, and member relationship management, not basic appointment booking.
Appointment booked instantly
Checked, confirmed, and written to EHR
Member status verified
Active status and tier confirmed before booking
Confirmation sent immediately
SMS, email, or both to member
The system reads your EHR calendar in real time. It sees block time, provider hours, appointment length, and breaks. It never double-books.
The AI asks about preferences (morning, afternoon, provider name, appointment type) and searches available slots. If the exact time is booked, it suggests the nearest alternative.
Yes. For all supported systems (eClinicalWorks, Athena, AdvancedMD, Elation, Cerbo, Hint, Tebra, Epic, ModMed, Sallie), the appointment writes directly to the patient record in real time. No manual import needed.
The AI queries your EHR for member status, insurance, and membership tier at the time of booking. It uses this to confirm eligibility and apply the correct copay or fee.
Basic recurring and multiple family member bookings are supported. Complex coordination (e.g., group appointments, surgery coordination) is flagged for staff follow-up.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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