Operations
Concierge practices manage tight schedules with limited appointment slots for a defined membership. An AI receptionist books calls directly into your calendar, eliminates scheduling back-and-forth, and ensures your team never misses a booking opportunity.
When a member calls and your 3 p.m. slot is available, the AI books it and confirms it immediately. No 'I'll call you back', no email chains, no scheduling coordinator involvement. Your calendar fills efficiently and members get their preferred times.
Concierge practices often have strict panel limits or limited appointment availability per provider. The AI knows your constraints and never overbooks. If a member's preferred time is unavailable, the AI offers the next best alternative.
When an appointment is booked, the member's name, date of birth, phone, appointment date, time, and provider are written to your EHR automatically. Your scheduling coordinator never re-enters data.
Members appreciate same-call booking confirmation. No waiting for a callback or email confirmation. Faster booking leads to fewer cancellations and higher satisfaction.
Direct calendar write
Appointments booked and synced to your EMR
Zero scheduling delay
Confirmation issued during the call
Panel constraints honored
No overbooked slots or member conflicts
Availability context captured
Member preferences recorded for future calls
The AI reads your provider's calendar from your EMR in real time. It integrates with athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed. It knows which slots are blocked for lunch, admin time, or other providers, and offers only available times.
The AI informs the member of the next available slot with that provider, or offers an alternative provider or time. Members can choose to wait for their preferred time or book sooner with another provider.
Yes. The AI confirms the appointment verbally during the call, and your EHR (or integrated communication tool) can send a text or email confirmation immediately. You can customize confirmation messaging.
Yes. If a member calls with an urgent concern, the AI can flag the call for immediate triage, offer same-day or urgent slots if available, or escalate to your nurse line for clinical assessment.
The AI can retrieve the member's upcoming appointment by phone number or name, update or cancel it, and sync the change to your EHR. The member receives confirmation, and your provider's calendar is freed.
Yes. The AI's calendar integration is real-time and atomic—once a slot is booked, it is immediately marked unavailable to the next caller. No double-booking.
Practice Model
AI receptionist for concierge and dpc practices
Core page for concierge and direct primary care workflows.
Workflow
Patient intake
Capturing new patient and member demographics during scheduling calls.
Technical
All integrations
Full list of EMR and phone system integrations supporting concierge workflows.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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