Concierge & DPC
Concierge members expect appointments at their convenience—flexible times, consistent providers, minimal wait. An AI receptionist manages scheduling around member preferences, provider availability, and visit type, so your coordinator spends time on relationships, not calendar logistics.
Members don't wait on hold or leave a message for a callback. They call, hear available times immediately, and confirm in minutes. That frictionless experience justifies the concierge premium.
The AI knows each member's preferred provider(s) and prioritizes continuity. Members see 'their' doctor, not a rotation. That consistency improves clinical outcomes and member satisfaction.
Routine scheduling is handled by the AI—no phone tag, no back-and-forth emails, no calendar hunting. Your coordinator focuses on complex cases, provider relationship management, and member experience.
Customized reminders at the member's preferred time and channel reduce no-shows. Members who get a text reminder the morning-of book the visit and show up.
Appointments booked on first call
Member availability and provider schedules synced instantly in your EHR
Member preferences honored automatically
Preferred provider, time of day, visit type, and recurring patterns all in play
Reminders sent to member's chosen channel
Phone, text, or email at customized intervals—reduces no-shows
Recurring members pre-scheduled
Quarterly or annual checkups blocked and confirmed automatically
The AI offers available slots within the member's parameters and can escalate complex or multi-visit requests to your coordinator for custom planning. Most requests are handled instantly; edge cases go to a human.
The AI can reschedule or cancel directly (within your cancellation policy), open the slot to other members or your waitlist, and send confirmation to the member. High-value cancellations (e.g., surgery reschedule) can trigger coordinator follow-up to ensure the member reschedules.
Yes. The appointment (date, time, provider, visit type, member name, phone, DOB) is written to your EHR the moment the member confirms the slot. Your providers and support staff see it immediately in their schedules.
Yes. The AI records visit type preference (in-person, telehealth, hybrid) in the appointment note. Your provider sees the preference on their schedule and knows how the visit should be conducted.
Your practice defines standing appointment patterns (e.g., 'annual physical in January', 'med management every 90 days'). The AI auto-schedules these based on the member's history. The member receives a reminder and can confirm or adjust—no manual coordinator intervention needed.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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