Concierge & DPC
Concierge practices thrive on personalized care. MedReception's AI intake captures health history, medication lists, allergies, and member preferences on inbound calls and returns structured summaries for your staff to review and file in the EMR.
No paper forms in the waiting room. The AI conducts intake on the scheduling call. Provider has full health history and preferences ready when the member arrives.
When a member calls with a concern, the AI asks about recent changes—new medications, allergies, surgeries. Staff get a clean summary to review and file, not a voicemail or fragmented notes.
Intake happens on the call. Staff review the summary, verify it in the chart, and focus on scheduling, prior auth, and patient communication instead of typing.
Preferred language, callback time, appointment type, and communication method are captured and linked to the member's profile. Next call, the practice already knows their preferences.
New member intake complete
Full demographics, health history, and preferences on first call
Existing member updates captured
Medication changes, allergies, hospitalizations logged on every call
Structured summary returned
Staff review, verify, and file in EMR—no re-entry
Preference linked to profile
Next call recognizes language, time zone, and preferred contact method
The AI asks about current medications, allergies, recent surgeries or hospitalizations, current symptoms, and any relevant health changes since the last visit. It also captures chief complaint and preferred callback time.
Yes. If the member says 'I have a rash,' the AI can ask symptom-specific questions (duration, spread, itching, prior episodes). If they say 'I need a prescription refill,' it focuses on medication and allergy history.
Health data is returned as a structured, EMR-pasteable summary for staff to review and file in the clinical section of the chart. Demographic preferences (language, callback time, appointment type) and appointment bookings are written directly to your EMR; health history, allergies, medications, and symptoms are captured in the summary for staff verification and filing.
The AI respects the member's choice and documents the refusal. Staff can follow up by email, patient portal, or during the visit. The call is logged so the practice knows the member was reached.
The AI captures what the member reports but does not perform clinical interpretation. Staff review the summary and verify it against the member's existing chart in the EMR before filing.
Core Workflow
Patient intake
Structured health history, medication, and preference capture on inbound calls.
Practice Model
AI receptionist for concierge and DPC practices
How concierge practices use AI reception to personalize member care.
Integration Hub
EMR and EHR integrations
How intake data flows to your concierge EHR for staff review and filing.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
