Integration
Concierge practices need membership roster, tier data, and appointment bookings to flow from the AI into the EMR without manual re-entry. MedReception integrates with named EMRs to sync appointment details and member profile data automatically.
By MedReception AI, physician-built by Paul Toomey, MDPublished Updated
When the AI books an appointment, it writes directly to your EMR schedule. Membership staff, physicians, and billing see the same data instantly. No duplicate entry, no sync delays, no conflicting information.
If a member's tier is upgraded or their renewal lapses, the EMR reflects it. The next time the AI looks up that member, it pulls the current tier and applies the correct routing and service level automatically.
When a prospect or member calls, the AI captures intake details. This data returns to the EMR as a pasteable clinical note summary. The physician opens the chart and sees structured, ready-to-file information—no manual re-entry of the call summary.
Staff continues using the EMR as normal. Appointments created by the AI appear in the schedule; booking confirmations sync; billing flags auto-populate. The AI integrates *into* your workflow, not around it.
Appointment bookings written to EMR
Member appointments sync to your schedule instantly
Real-time membership lookup
Member tier and benefit status pulled from EMR at start of each call
Structured intake returned
Call summaries from the AI are pasted directly into EMR charts by staff
Named EMR integrations
athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, TherapyNotes, Accuro, pMD, PS Suite, Nextech
MedReception integrates with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, TherapyNotes, Accuro, pMD, PS Suite, and Nextech. The connection is usually ready in 1 to 3 days for any of them, and most practices launch in about a week. Check the integrations page for details.
Appointments sync to your EMR schedule when the booking is confirmed. The patient receives confirmation immediately.
The AI can read insurance carrier and policy status from the EMR during call intake to support routing and eligibility checks. Insurance details (member ID, group number) are captured on the call and returned to staff as part of the structured summary for review and entry.
Membership tier, benefit level, renewal date, and provider assignment sync from the EMR to the AI for routing. The appointment booking itself syncs back to the EMR, along with the patient's tier designation at the time of booking (for billing accuracy).
Yes. All EMR connections use encrypted protocols (SFTP, OAuth, HL7 over TLS). MedReception is HIPAA compliant (verified by Compliancy Group) and signs Business Associate Agreements (BAAs) with practices. Data in transit and at rest is encrypted.
If you use a basic practice management system or scheduling tool, the AI can still book appointments and return intake summaries via email or API. MedReception works alongside your existing systems.
Topic Hub
EMR and EHR integrations
MedReception connects to named EMRs to sync membership, appointments, and intake data.
Next step
All integrations
The systems the receptionist connects to.
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