Multi-Site Operations
If your practice has multiple offices sharing a MedReception AI phone number or account, the AI receptionist asks which location the caller prefers and routes them accordingly—booking appointments and creating patient records at the correct site.
Callers dial your main MedReception AI number and specify which location they want. The AI routes to the correct calendar, avoiding the confusion of 'which office is this?' or transfers that drop the call. Callers stay on the line and book at the right place.
New patient demographic data and appointment bookings are written to the correct location's EMR instance or practice account. No accidental cross-filing, no staff confusion about which database a patient is in.
Each office gets its own call log and booking queue filtered by location. Downtown staff don't see satellite clinic calls; uptown admin doesn't manage another location's schedule. Full isolation and clarity.
If a caller's preferred location has no availability, the AI can proactively suggest alternative times at other practice sites. Some callers accept; others prefer to wait. You control the option and messaging.
One main phone number
All MedReception AI lines route through the AI, which directs by location
Location routing
Calls and bookings directed to the correct office calendar and EMR instance
Isolated call queues
Each location sees only its own inbound calls and booking requests
Cross-location backup
If primary location is overbooked or after-hours, AI can suggest alternative sites
Patient records at home location
New patient demographics and appointments written to the correct site's EMR
The AI asks the caller which location they prefer ('Would you like our downtown or uptown office?') and routes based on the answer. You can also use caller history or phone number area code to pre-guess the location.
The AI can describe each location (addresses, specialties, hours) and ask the caller to choose, or can offer to book the nearest or most convenient site based on availability and distance.
Yes. When you set up multi-location routing, you link each MedReception AI line or extension to the correct EMR instance or practice account. Bookings and new patient demographics are written to the designated location's database.
Yes. Each location can have its own schedule, on-call provider routing, and after-hours rules. If downtown closes at 5pm and uptown is open until 7pm, the AI reflects that and routes accordingly.
You can configure the AI to proactively mention availability at alternative sites if the caller's preferred location is fully booked. Some callers will accept a time at another office; others will wait for their first choice.
No. Each office has its own call log and booking queue filtered by location. Staff see only calls and appointments for their site. This keeps workflows simple and reduces confusion.
Workflow
Call routing and triage
How calls are intelligently routed across destinations, including multi-location setups.
Next step
How appointments get booked on the call
Booking, rescheduling and calendar rules the receptionist applies on every call.
Integration
EMR and EHR integrations
How patient records and bookings are routed to the correct EMR instance per location.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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