DrChrono Integration

Route calls to the right location and provider in DrChrono

AI receptionist routes callers to the correct practice location and provider based on specialty, availability, and DrChrono schedule. Each location's schedule stays synchronized.

How it pays back

No wrong-location transfers

AI asks which location the patient prefers or routes based on specialty available. Each location's DrChrono schedule is checked, so the caller gets the right slot at the right place.

Unified patient view

Patient's appointment history and demographics sync across all locations in DrChrono. Staff at any location sees the full patient record.

Faster multi-location scheduling

Instead of the caller being transferred between locations, the AI books the appointment at the best location in one call.

Multi-location schedule sync

All practice locations' DrChrono calendars checked in real time

Smart location routing

Patient directed to location with availability for needed specialty

Unified patient record

Appointment history visible across all practice locations

Frequently asked questions

How does the AI know which location to route the caller to?

The AI asks the patient which location they prefer or which specialty they need. It then checks DrChrono schedules for all locations and offers available times at the best location.

Can the patient see availability at all locations?

Yes. The AI can offer appointments at multiple locations if the patient is flexible, pulling real-time availability from each location's DrChrono schedule.

Does the patient record stay the same across locations?

Yes. The patient is matched to a single DrChrono record across all practice locations. Appointments and demographics sync to the same unified patient file.

What if a provider is only available at one location?

The AI checks each location's schedule and provider availability in DrChrono. If a patient requests a specific provider, the AI routes to that provider's location and books at their available times.

Related reading

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