Pediatrics

Pediatric intake, parent callbacks, and urgent triage, all routed into Kareo without your front desk

MedReception AI handles the unique call workflow of pediatric practices: parent intake, guardian contact verification, appointment requests, and sick-visit triage, all captured in structured summaries and booked into your Kareo calendar. Urgent calls escalate to on-call clinicians; routine bookings land in Kareo ready for your staff to confirm.

Parent intake and guardian verification captured on every call, structured for your Kareo chart
Sick-visit triage questions routed by your clinical rules; urgent calls escalate instantly
Appointment requests booked into Kareo; routine calls queued for your team to confirm
Multilingual support for diverse patient families
Kareo calendar and patient data personalize every call; no duplicate entry
Portable AI, your pediatric workflows stay intact if you switch EMRs

How it pays back

Parent Calls Answered Before the Voicemail Fills

Sick children, school forms, and routine questions arrive during clinic hours and after. Every call is answered by Katie (day) or Annie (after-hours). Parent intake, including guardian name, relationship, insurance carrier, and reason for call, is captured on the call and returned as a structured summary your staff reviews and files into Kareo. Urgent triage flags go to your on-call clinician; routine requests wait in a queue for your team to action Monday morning.

Appointment Booking That Respects Your Kareo Schedule

When a parent requests an appointment, the AI checks your Kareo calendar, reads back available slots, and books the call directly into Kareo if your rules allow. Routine bookings are logged as pending callbacks; your team confirms the next business day. Urgent requests, fever, injury, breathing difficulty, are escalated by the clinical triage rules you set, not by the AI guessing a diagnosis.

Intake That Grows With Your Practice

MedReception is custom-built for your pediatric workflow. Your intake questions, triage logic, and escalation rules are set once during onboarding and refined anytime your clinical team wants to adjust them. White-glove onboarding and a real team mean you're never handed a template and told to figure it out. Edits and optimization are free for life.

Data Stays in Kareo; Your AI Stays Portable

Kareo integration writes appointments, new patient records, and demographics directly into your calendar and patient list. Parent intake summaries and triage notes are returned in a structured format your staff reviews and files into the Kareo chart. If your practice switches to a different EMR, your AI receptionist moves with you, no vendor lock-in, no restart.

Every call answered

Day, night, holidays, no voicemail, no missed parent callbacks

Parent intake structured

Guardian info, insurance, reason for call captured and ready for Kareo

Urgent calls escalated

Triage rules you set route sick-visit concerns to on-call clinician

Kareo + phone integrations

Kareo connection ready in 1 to 3 days; texting registration about 5 business days

Frequently asked questions

Does the AI make clinical decisions about which calls are urgent?

No. The AI asks the triage questions your pediatric team writes, fever threshold, breathing difficulty, injury type, and routes the call by the rules you set. Your clinician decides what is urgent. The AI escalates; your team diagnoses.

Can parents book appointments directly into Kareo, or do they have to wait for staff approval?

You choose. If your rules allow, the AI books appointments directly into Kareo and reads back a confirmation. If you prefer staff to verify, the call is logged as a pending callback and your team confirms the next business day. Both workflows are routed into Kareo.

What happens to parent intake data, insurance, guardian info, reason for visit?

All intake is captured on the call and returned as a structured summary for your staff to review and file into the Kareo chart. Insurance and ID information are captured in the MedReception portal and handed to your team; they are not auto-populated into the Kareo record.

How long does it take to connect MedReception to our Kareo account?

Launch takes about one week from signup. Your Kareo connection and practice phone number are ready in 1 to 3 days. Registering the number for patient texting takes about 5 business days.

Is MedReception HIPAA compliant for pediatric records?

Yes. MedReception is HIPAA compliant, verified by Compliancy Group, and signs a BAA. All parent and patient data, intake, triage, appointment requests, is handled inside MedReception's HIPAA infrastructure and routed securely to Kareo.