Cerbo EHR · Capacity
No-Show Reduction for Cerbo Practices
Voice and SMS confirmation cadence that locks in attendance for high-value Cerbo appointments.
Section 1
No-shows cost Cerbo practices more than most
Functional medicine consults and procedure appointments are 60–90 minutes long. A no-show for an IV infusion session or a BHRT follow-up wastes a slot that could have been filled and costs the practice the procedure revenue.
Structured confirmation cadence — delivered by AI across voice and SMS — reduces no-show rates by 35–50% for high-value appointment types.
Section 2
The confirmation cadence
Confirmation touches are most effective at three points: immediately after booking (sets expectation), 48 hours before (allows time to reschedule), and 2 hours before (last chance to fill the slot if the patient cancels).
Each touch is personalized to the appointment type — an IV infusion reminder includes prep instructions, a BHRT follow-up includes the lab results reminder, and a new-patient consult includes the portal questionnaire link.
- Immediate post-booking: confirmation SMS with appointment summary and prep link
- 48-hour reminder: voice or SMS with prep instructions and reschedule option
- 2-hour reminder: SMS with brief confirmation and parking/arrival instructions
- Cancellation capture: if patient cancels, AI captures reason and offers next available slot
- Waitlist fill: cancellations trigger automatic outreach to waitlisted patients
Section 3
Measuring no-show reduction
Track no-show rate by appointment type for 90 days before and after implementing the confirmation cadence. Procedure appointments and new-patient consults typically show the largest improvement.
For DPC practices, also track the correlation between confirmation touches and membership retention — patients who engage with reminder sequences are 40% more likely to renew.
Ready to implement this for your Cerbo practice?
Book a demo and we'll walk through your specific Cerbo workflow — scheduling rules, Chart Parts templates, and after-hours coverage — and show you exactly how MedReception AI handles it.