Cerbo EHR · Growth
Lab Result Follow-Up Calls in Cerbo
Automate the first-touch for lab result notifications across Cerbo's 40+ integrated lab partners.
Section 1
Lab follow-up is the highest-volume administrative call type
For functional medicine practices using Cerbo's 40+ lab integrations, result notifications generate a significant call spike. Patients call to ask if results are in, what they mean, and what to do next.
AI handles the first-touch for all lab follow-up calls: confirming result availability, providing the pre-approved non-interpretive response, and routing to a provider or coordinator when clinical discussion is needed.
Section 2
What AI can and cannot do for lab calls
AI confirms whether results are in Cerbo (via the patient portal status), reads the pre-approved holding response for normal ranges, and escalates abnormal or flagged results to the appropriate clinical team member.
AI does not interpret lab results, explain clinical significance, or recommend protocol changes. Any call that approaches clinical interpretation routes to a provider.
- Result available: AI confirms and directs patient to portal or schedules a result-review appointment
- Result pending: AI provides the expected turnaround time and schedules a callback
- Abnormal result: AI flags and routes to provider queue with urgency classification
- Patient requesting interpretation: AI acknowledges, routes to provider, does not interpret
Section 3
Reducing the lab follow-up call burden
Practices that implement proactive lab result notification — sending a portal message when results are available — reduce inbound lab calls by 40–60%. AI handles the residual calls for patients who miss the notification or prefer to call.
The combination of proactive notification and AI first-touch frees clinical staff to focus on the calls that require medical judgment.
Ready to implement this for your Cerbo practice?
Book a demo and we'll walk through your specific Cerbo workflow — scheduling rules, Chart Parts templates, and after-hours coverage — and show you exactly how MedReception AI handles it.