Cerbo EHR · Growth
Urgent Consult Escalations in Cerbo
Route red-flag referrals to the right on-call provider immediately — before they hit a scheduling queue.
Section 1
Not all referrals can wait for scheduling
A referring provider calling about a patient with acute thyroid symptoms, severe metabolic disturbance, or a psychiatric crisis needs immediate routing — not a Cerbo task for tomorrow morning.
Urgent consult escalation rules define the threshold between 'schedule within 48 hours' and 'reach the on-call provider now.' AI applies those rules consistently on every call, regardless of time of day.
Section 2
Escalation triggers for functional medicine
Escalation triggers are configured with your clinical team and reviewed quarterly. Common triggers for functional medicine and integrative practices include: acute cardiovascular symptoms during hormone therapy, severe neurological symptoms during detox protocols, acute psychiatric decompensation, and anaphylaxis or severe allergic reactions to supplements.
- Cardiac symptoms: chest pain, palpitations, syncope during BHRT or stimulant protocol
- Neurological: severe headache, vision changes, altered mental status
- Psychiatric: suicidal ideation, acute psychosis, severe behavioral change
- Metabolic: suspected hypoglycemia crisis, severe electrolyte symptoms
- Anaphylaxis: IV infusion reaction, supplement allergy reaction
Section 3
The escalation path in Cerbo
When escalation is triggered, AI simultaneously connects the caller to the on-call provider and creates a Cerbo urgent task with the full intake summary. If the on-call provider doesn't answer within 90 seconds, AI escalates to the backup contact.
Every escalation is documented in Cerbo with timestamps, trigger reason, and disposition — creating a complete audit trail for quality review.
Ready to implement this for your Cerbo practice?
Book a demo and we'll walk through your specific Cerbo workflow — scheduling rules, Chart Parts templates, and after-hours coverage — and show you exactly how MedReception AI handles it.