Cerbo EHR · Experience
Post-Call Confirmations for Cerbo Practices
Automated SMS confirmations tied to Cerbo scheduling events — no PHI, no staff effort.
Section 1
Confirmations are the last mile of scheduling
A scheduled appointment that isn't confirmed is a potential no-show. For Cerbo practices with high-value procedure slots, every no-show has an outsized revenue impact.
Post-call confirmation SMS is sent automatically within 60 seconds of a booking call ending — appointment time, provider name, prep instructions if applicable, and a confirmation link.
Section 2
What the confirmation SMS contains
Confirmation messages are configured by appointment type to include exactly the information that reduces no-shows for that visit: prep instructions for procedures, portal questionnaire links for new patients, and lab result reminders for review appointments.
- Appointment time, date, and location (or telehealth link)
- Provider name and direct coordinator contact
- Prep instructions for procedure appointments (IV, BHRT, aesthetics)
- Portal questionnaire link for new patients
- Cancellation/reschedule instructions with 24-hour notice request
Section 3
HIPAA compliance for confirmation messages
All confirmation messages are sent without PHI — no diagnosis, no procedure details, no lab information in the SMS body. Links to Cerbo's patient portal (which is authenticated) carry the clinical details.
Consent for SMS communication is captured during the booking call and documented in Cerbo.
Ready to implement this for your Cerbo practice?
Book a demo and we'll walk through your specific Cerbo workflow — scheduling rules, Chart Parts templates, and after-hours coverage — and show you exactly how MedReception AI handles it.