Cerbo EHR · Clinical
Direct Primary Care AI Receptionist for Cerbo
Membership inquiries, same-day access, and after-hours care for DPC practices on Cerbo.
Section 1
DPC practices sell access — AI delivers it
The core DPC value proposition is direct access to a trusted physician. When a patient calls and hits voicemail or a hold queue, the practice's central promise is broken.
MedReception AI answers every DPC call within seconds — triaging the request, routing same-day access calls directly to the provider or care team, and handling administrative calls without human involvement.
Section 2
DPC-specific call types
DPC practices have a distinct call mix: high-touch member calls that need fast routing, membership inquiry calls from prospective members, and administrative calls that can be fully automated.
- Same-day access: member calls for urgent same-day appointments routed directly to provider queue
- Membership inquiry: full enrollment intake with benefit explanation and portal trigger
- Panel status: AI confirms panel openings or waitlist status without staff involvement
- Refill requests: captured and routed to Cerbo tasks for provider review
- After-hours: triage by urgency — escalate, log for morning, or self-service
- Administrative: billing questions, address updates, portal help handled by AI
Section 3
After-hours as a DPC differentiator
DPC members pay for access. After-hours coverage is not optional — it's a membership deliverable. AI handles the triage layer so the on-call provider only receives the 15–20% of after-hours calls that genuinely require physician involvement.
The morning Cerbo task digest ensures every after-hours contact is reviewed and closed by the care team before the first appointment of the day.
Ready to implement this for your Cerbo practice?
Book a demo and we'll walk through your specific Cerbo workflow — scheduling rules, Chart Parts templates, and after-hours coverage — and show you exactly how MedReception AI handles it.