Cerbo EHR · Clinical
Men's Health & Optimization AI Receptionist for Cerbo
Hormone optimization, performance medicine, and concierge men's health intake flows for Cerbo practices.
Section 1
Men's health callers have different communication expectations
Men's health and optimization practices — testosterone replacement, peptide therapy, performance medicine — attract a caller demographic that values efficiency and directness. Long intake processes or transferred calls create immediate friction.
AI handles men's health intake with a concise, direct script: primary complaint in two questions, relevant history in three, and scheduling options in under four minutes total.
Section 2
Men's health intake categories
The core call types for men's health optimization practices are: new patient consult inquiry (symptom-driven or goals-driven), protocol follow-up (existing patient on TRT or peptide), lab result question, and refill or prescription question.
- New patient: primary symptoms (fatigue, libido, mood, performance), prior workup, current medications, self-pay or insurance
- TRT follow-up: current protocol, most recent labs, symptom status, injection training if new
- Peptide therapy: protocol name, frequency, injection comfort, goals check-in
- Lab result: result availability, holding response, escalation if flagged abnormal
- Refill: medication name, last fill date, pharmacy preference — routed to Cerbo task
Section 3
Discretion as a clinical value
Many men's health callers are calling from work or in a shared space. AI scripts are designed to be concise and non-leading — capturing what's needed without asking sensitive questions in a way that might embarrass the caller.
Confirmation SMS and Cerbo portal communications are similarly discreet — no practice name or service type in SMS preview text.
Ready to implement this for your Cerbo practice?
Book a demo and we'll walk through your specific Cerbo workflow — scheduling rules, Chart Parts templates, and after-hours coverage — and show you exactly how MedReception AI handles it.