Cerbo EHR · Clinical
Medical Spa & Aesthetics AI Receptionist for Cerbo
Treatment booking, consultation intake, and post-procedure follow-up scheduling for Cerbo med spa practices.
Section 1
Aesthetics practices have a retail-like phone experience expectation
Medical spa patients expect the phone experience of a luxury service business combined with the safety assurance of a medical practice. A rushed intake, a long hold, or a transferred-and-dropped call damages the brand immediately.
MedReception AI handles aesthetics booking calls with a warm, consultative tone — capturing treatment interest, skin history, provider preference, and budget range before any staff involvement.
Section 2
Aesthetics-specific intake categories
Medical spa calls break into three primary types: new consultation inquiries (first-time treatments), existing patient rebooking (maintenance appointments), and post-procedure follow-up (questions about healing, results, or next steps).
- New consultation: treatment interest, skin type, prior treatments, provider preference, budget range, before-photo request
- Rebooking: prior treatment type, time since last treatment, satisfaction, next appointment scheduling
- Post-procedure follow-up: healing question classification — normal response vs. concern requiring provider review
- Product inquiry: AI provides approved product information and routes purchase to Cerbo or e-commerce link
Section 3
Post-procedure follow-up calls
Aesthetics patients frequently call in the 48–72 hours after a procedure with healing questions. AI triages these: redness, swelling, and minor bruising get the pre-approved normal-response script; unusual symptoms (infection signs, severe reaction) escalate to a provider.
Every post-procedure call is documented in Cerbo with the patient name, procedure date, symptom description, AI classification, and disposition.
Ready to implement this for your Cerbo practice?
Book a demo and we'll walk through your specific Cerbo workflow — scheduling rules, Chart Parts templates, and after-hours coverage — and show you exactly how MedReception AI handles it.