Cerbo EHR · Clinical
Integrative Medicine AI Receptionist for Cerbo
Intake for practices blending conventional and alternative therapies — acupuncture, chiropractic, naturopathic, and more.
Section 1
Integrative practices have the most diverse call mix
An integrative medicine practice might handle calls for acupuncture scheduling, naturopathic consults, chiropractic follow-ups, and conventional primary care — all on the same phone line.
AI routing handles this by identifying the service type in the first exchange and branching to the appropriate intake flow before any clinical questions are asked.
Section 2
Service-type routing for integrative practices
The first routing decision is service type. Once identified, the AI follows the intake script for that service — which may be very different from the adjacent service offered by the same practice.
- Acupuncture: condition history, prior acupuncture, treatment goals, insurance or self-pay
- Naturopathic: chief complaint, prior conventional workup, supplement history, lab availability
- Chiropractic: pain location, onset, prior imaging, injury or insidious onset
- Mind-body / coaching: goals-oriented intake, no clinical history required
- Conventional primary care: standard intake, insurance verification, reason for visit
Section 3
Cross-referral within the practice
Integrative practices benefit from internal cross-referrals — a patient calling for acupuncture might benefit from a functional medicine consult. AI captures the primary request but notes any secondary service interest for coordinator follow-up.
This creates a warm internal referral pipeline that doesn't require staff to identify cross-sell opportunities on every call.
Ready to implement this for your Cerbo practice?
Book a demo and we'll walk through your specific Cerbo workflow — scheduling rules, Chart Parts templates, and after-hours coverage — and show you exactly how MedReception AI handles it.